Description:
Job Summary:
To provide business systems support for the Square Enix user community and partners. Working closely with Unit4 users in the UK, Hamburg, Paris, and Los Angeles offices.
Please note, this role will be an 18 months FTC
Requirements
Key Deliverables:
- Provide day to day support & problem resolution for all ERP users.
- Supervise and co-ordinate 1st and 2nd line support across SEW sites.
- Provide user training & coaching to all ERP users including the 3rd party partners.
- Maintain system configuration documentation for Business Systems.
- Manage and implement business change requests for all offices.
- Create new reports & troubleshoot existing reporting for all offices.
- Liaise with Finance, Sales, IT, Ops and HR department on Business Systems related issues.
- Assist with development projects, system upgrades, updates and installing patches.
- Assist in projects and product developments for ERP across SEW.
Key Stakeholders:Director of Business Applications, Financial Controllers, Accounting, IT, Sales, Marketing, Operations, Merchandising and E-commerce.
Knowledge & Experience:Essential: - Proven background in Unit4 ERP (Formally Agresso) and support of Milestone 7 upwards as well as SAP S/4 Hana across a multi-client and location environments.
- Involved in at least one full implementation and/or upgrade cycle with ERP systems.
- Knowledge of the underlying configuration of and experience in supporting the following Unit4 ERP and similar SAP modules:
- System Admin (System parameters, User access), Common (Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources.
- Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs.
- EDI ordering experience working with SPS software.
- Experience using MS SQL and running TSQL queries and updates.
- Experience Training Users.
- Understanding of working within industry-standard service management methods such as ITIL.
- Desirable:
Degree in Computer Science (Or Advanced ERP experience). - A good grasp of accounting principles and sales concepts.
- Knowledge of consolidation processes and integration with ERP solutions.
- Aware of HR processes and policies.
- Knowledge of Logistical processes specifically stock/inventory management.
- Experience using Hornbill, Confluence, JIRA, SharePoint, and SAP Concur.
- Experience managing audit requests with basic understanding of JSOX requirements.
- Prior experience using middleware such as PEGA, HULFT (Data Spider) and iCore.
Competencies, Skills & Attributes:Essential: - Strong technical operational and reporting skills creating and managing solutions involving: RESQL, Excelerators, AG16s, BIF Uploads and other Unit4 products.
- A logical, well organised but flexible approach with an attention to detail.
- Experience in a commercial enterprise.
- Ability to investigate and problem solve.
- Ability to work independently as well as in a team.
- Be able to build trust and rapport and manage expectations when working with stakeholders, enabling empathy when required in managing communications.
- Excellent written and oral communication skills: Is confident speaking on the phone and e-mailing to colleagues, 3rd party suppliers and contractors.
- Pro-active approach to work: Look for innovative ways to improve existing procedures and systems and introduce efficiencies.
- Ability to work to tight deadlines and deliver project requirements.
- Good presentation skills.
Desirable: - Familiar with Unit4 Financial Performance Management (OCRA).
- Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports.
- Keeping up to date with the latest technologies, such as cloud-based ERP environments and 2FA security.
- Awareness of using different project management solutions, such as PRINCE 2, agile, waterfall, etc.
Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious, belief, sexual orientation or physical ability.
Our pledge to D&IAt Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all. One of our goals is to champion diversity in games and at work and work together to inspire real change.
Learning and education around D&I will be a key element for us to continue to grow as an organization. With unconscious bias training, D&I workshops and a variety of initiatives to give our employees the opportunity to be heard and be part of that change to achieve real equality. We need all our efforts to continue to build our culture of inclusion and equality.
We are also proud to partner with UKIE's Raise the Game pledge, BAME in Games and Women in Games, to name a few.
Hybrid Working PolicySquare Enix is pleased to be an employer that offers flexibility within the workplace.
We have a hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two.
Or, if being in the Office is your preference, you can choose three days working from our office and two days working from home. The choice is yours!
