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Technical Support Representative

7446828E4B_crt:1716055411096

PTW

Competitive

Bangalore, India

India

Customer Services

ASAP

18/05/2024

Junior-Associate

Contract | Full Time

No

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.

• Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.

• Explain and guide customers through product features and functionalities.

• Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.

• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.

• Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience.

• Stay focused on the quality by ensuring consistency and adherence to high standards.

• Maintain our reputation as a company that offers excellent customer service on every interaction with the customer.

Requirements

Skills Required

• Proficient with English and have good written & verbal communication skills.

• Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.

• Good technical skills on PC and networking in general.

• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

• Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage.

• Must possess logical, reasoning, and problem-solving skills.

• Flexibility & availability for rotational shifts and week offs to cover hours of operations.

Benefits

What we offer

  • Competitive compensation packages
  • A vibrant and inclusive work environment
  • Opportunity to work on exciting and innovative game projects.
  • Dynamic and entrepreneurial culture

Who we are

We're a global team of passionate, hard-working, ambitious gamers, whose goal is to make every gamer's experience as perfect as possible. We're dedicated to helping your players because they're part of our community too. We've been working hard for players, clients, and the games industry for nearly three decades, providing industry-leading services to every part of the globe.

We believe great work gets done by teams who love what they do. Therefore, we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.

Website Links:

1518 Studios - Home

PTW | Leading QA, Localization & Player Support Company



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