Malaysia
Malaysia
Customer Services
ASAP
13/03/2024
Junior-Associate
Permanent | Full Time
No
• Provide customer support and technical issue resolution (within inbound / desk-bound environment) via email, chat, social media and other online platforms.
• Handle multiple concurrent chat and email, outbound calls interactions while addressing frequent emails, social media interactions and other online platforms.
• Identify, troubleshoot and advise on technical issues in the customer's computer, mobile app and / or video game console.
• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalate real-time issues to client/supervisor.
• Translate documents in Japanese to English and vice versa. • Perform report and minutes writing in Japanese and/or English.
Requirements
Keep Calm and waka waka...