We are hiring for Player Support Executive, Team Lead and Tier-1.
Team Lead: 1 person
Tier-1: 2 persons
Your responsibilities will be as below:
Tier-1
- Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
- To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
- Identifying correcting and advising on technical issues in the customer's computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Team Lead - Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
Requirements - Proficient in both verbal and written communication skills in Japanese (Kanji) and English.
- Ability to communicate in Japanese via email/chat/phone (required to liaise with Native Japanese-speaking customers).
- Ability to deliver excellent customer service quality utilizing soft skills.
- Able to understand games from a gamer's perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
- Ability to solve and analyze information accurately with appropriate speed and guidelines.
- Team player.
- Those with strong interest in games are preferred.
Benefits - Opportunities for promotion
- Casual (e.g. T-shirts)
- Medical
- Regular hours, Mondays - Fridays
