Los Angeles, United States
United States
Customer Services
ASAP
01/04/2024
Mid-Senior Level
Permanent | Full Time
No
Position: Client Success Manager, Speech Tech
Location: Remote, Anywhere in Canada/North America (We do not provide visa sponsorship, only local candidates in NA will be accepted)
Department: Account Management, Game Services
PTW is looking for an Client Success Manager to manage our speech tech clients. This individual must be a consultative and highly motivated Relationship Manager, who will cultivate and build long term relationships with developers and publishers, present PTW services, liaise with operations, negotiate, and manage client relationships.
This position is perfect for an engaging, personable, enthusiastic, and results-orientated individual, with an eye for detail. Growth will be driven through relationship building and surpassing existing business revenue targets. The successful candidate will have a track record in surpassing expectations through cultivating and growing relationships. They will have an in-depth knowledge of Speech tech, an understanding of the challenges clients face, and a genuine passion for games.
This is an individual contributor role and candidates must have knowledge of speech tech.
What you'll be doing
Managing relationships with our existing business accounts within the speech tech line of business.
Attending client meetings, presentations, trade shows, etc.
Presenting PTW services in line with briefs
Creating effective solutioning which matches back to client requirements
Cross-selling PTW services to our existing clients
Working with Delivery and several support teams to maximize time spent engaging with clients
Requirements
5 years experience in account management and/ or speech tech
Speech Tech experience is essential for this role
Excellent presentation, communication and interpersonal skills
Ability to forecast opportunities
Must be self-motivated
An organized individual with a passion for gaming and experience of CRM tools
Motivation, creativity, adaptability, unquestionable ethics, integrity and team player.
Strong 360-degree strategic thinking.
The ability to influence and drive results in a complex business environment, including the ability to communicate and influence all levels from senior executives to working groups and all functions.
Benefits
Competitive Salary
Medical, Dental, Vision, 401K with matching
Dynamic and entrepreneurial culture
Video games focused environment
The opportunity to work with video games pioneers creating cutting edge interactive entertainment
Who we are
PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.
We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.
Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.
In summary, we connect and bring fun to the world.
Welcome to PTW, Family of Brands
Keep Calm and waka waka...
