Permanent | Full Time
Player Support Specialist with native level of Portuguese
We are looking for experienced and motivated support specialists to provide personalized assistance to our valuable players. You will build relationships with our players and through these you will work to retain as many of them actively engaged.
Your role within our Kingdom
You will effectively assist customers via different modes of contacts inbound and outbound
You enjoy preserve high levels of productivity and quality standards following set guidelinesTo adhere to standard operating practices and follow compliance guidelines
You are an authority in process improvement throughout the whole engagement processYou will keep yourself up to date and consistent in terms of process knowledge
You will collect feedback/suggestions from players and report/escalate frequently to your line managerMake outbound calls in various scenarios and for various reasons
You have a real passion for social and new media and an innate curiosity
Skills to create thrills
Customer focusOutbound calling sales/telemarketing experience
Demonstrate passion for customer serviceExcellent communication and interpersonal skills
Average speed of 65 to 80 typed words per minute
Knowledge of a third language to a business or professional levelForum monitoring experience
Community management experienceVIP/Account management experience
Keep Calm and waka waka...