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Head of Communications Expiring soon


Team17 Digital Ltd


NG15 0DR

Not provided

Community Management,Marketing




Mid-Senior Level

Permanent | Full Time


We are looking for an experienced and passionate communications expert to join Team17’s commercial office in Nottingham.

This role is a high profile and exciting position within Team17’s fast moving marketing department and will see the successful candidate oversee a dedicated communications team across the entire range of Team17’s games portfolio of both in-house productions and indie games label titles.

A passion for videogames is essential and an interest in independent games and their creators would be desirable.


Key Duties and Responsibilities:

  • Own, define and optimise Team17’s unified communications strategy across all marketing channels
  • Use strong data and metrics experience to inform, drive and elevate results
  • Stay on top of changes in the games industry and ensure Team17’s communication efforts remain cutting edge, relevant and effective
  • Lead and continue to build a growing and best in class communications team, facilitating the recruitment and on-boarding of new team members and developing existing team members
  • Demonstrate expertise and mentorship across all communications disciplines such as community management, social media, PR, email and influencer management
  • Guide the community and PR teams in building and executing outstanding global campaigns for all Team17 products
  • Deliver an effective corporate communications strategy that drives and heightens Team17’s profile in the videogame industry globally
  • Provide effective, timely crisis communications when required
  • Be responsible for Team17’s global consumer and media events strategy
  • Work with the human resources department to provide effective internal communications
  • Implement strategies to grow social and community channels in line with business aims
  • Oversee community managers’ content strategy for web, CRM and on-store news channels
  • Manage the customer service team, communicating any relevant developments and plans to them, ensuring they are fully integrated into the community team and wider business
  • Provide actionable insight on the Team17 communities and ensure that our key audiences are considered in product planning
  • Work closely with internal development, brand and sales teams, as well as external partners to ensure marketing communications are impactful and measurable
  • Work as a liaison and nurture relationships with relevant agencies and external partners
  • Maintain relationships with key contacts at platform holders, coordinating on announcements and community activities
  • Instil best practice for influencer relations with community managers, identifying areas for growth and improvement, driven by audience understanding and KPIs
  • Management of departmental budget
  • Evangelise product potential both internally and externally, quickly developing an in-depth understanding of all Team17 products
  • Attend consumer and media events within the UK or overseas as an ambassador for Team17 products

Skills & Experience required:

  • Five years’ experience of working within a team in a direct to consumer marketing environment
  • Proven track record in delivering effective communications campaigns
  • Strong experience of building and nurturing communities within the entertainment sphere
  • Experience in a PR or comms role is desirable
  • Events management experience is desirable
  • A passion for videogames
  • Proven team management and leadership skills
  • Expertise of influencer management and current gaming influencer landscape
  • Good knowledge of marketing tools, social analytics and sentiment analysis with experience of identifying, setting and developing metrics to measure communications effectiveness and sentiment
  • Must be a creative person – writing ability, image/video editing skills and livestream presentation experience are all preferred
  • Must have a proven track record of successful and creative community initiatives
  • Must have the ability to think on their feet and work under their own initiative
  • Exemplary communication skills across all levels and cultures
  • Proven track record of maintaining relationships with both internal and external stakeholders
  • Existing relationship with major platform holders preferred
  • Experience of budget management

This position is based in our Nottingham office with potential for some remote working.

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