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Game Support Specialist* Italian


Gameforge AG


Karlsruhe, Germany


IT & Customer Support





Permanent | Full Time


Karlsruhe | full-time | from now

We are Gameforge, one of the leading publishers of free-to-play online games based in Karlsruhe, Germany.
As a gamer filled team, we support most of our MMO games, such as AION, TERA, etc., help players and provide feedback to our internal game teams.
As an experienced Game Support Specialist, you are assisting players with all game related issues from lost items to technical troubleshooting. You should be "thick-skinned" to be able to handle a very passionate community, too.

Please submit your application in English

Your mission

  • You process and handle all players' inquiries in Gameforge's support system
  • You check and monitor the game worlds
  • You are in direct contact with our customers and provide live support
  • You document and report errors

Your skills
  • You have experience in Customer Support, ideally in online games
  • You have Italian language skills on a native level (C2), both written and spoken
  • You can handle any kind of customer in a polite and professional manner
  • You have excellent written communication skills
  • You live for online games and know the ins and outs of games
  • You enjoy working in a team and would like to contribute your skills
  • You look at the bigger picture, questioning existing methods and analysing potential risks
Your Gameforge setting
  • An international company awaits you! English is our company language, as employees from over 25 nations are part of our team
  • Where colleagues become friends! Regular team events and an open company culture
  • Need a break from work? No problem! Play a round of table tennis or pinball in our games room, or take a walk around the leafy technology park
  • We put our complete trust in you! Through freedom to choose things like flexible assignment of working hours and personal responsibility for your own work

About Gameforge Founded in 2002, Gameforge is a leading publisher and operator of highly acclaimed Massively
Multiplayer Online (MMO) and browser-based game titles. Gameforge builds active, enduring global communities while supporting players through the highest quality LiveOps, localized community management, and impactful delivery of fresh content.
Gameforge's diverse portfolio of highly successful gaming brands provides engaging experiences for players from all walks of life: core MMORPG titles  AION, TERA, Kingdom Under Fire 2,  and  Metin2,  beloved anime MMOs  Elsword, NosTale,  and  SoulWorker , along with strategy-focused browser games like  OGame  and  Ultimate Pirates .
More information is available on  g

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