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Data Scientist – Data Engineer Player Support











Permanent | Full Time


Data Scientist - Data Engineer Player Support
We are looking for a talented and proactive Data Scientist with a background in Computer Science and a strong skillset in Python and SQL, to join our Player Support team located in our Barcelona office.

Your Role Within our Kingdom
You will be working with varied stakeholders in a fun, dynamic and fast-paced environment. You'll help us to further understand, model, predict, segment and retain our players and be part of a community of 100+ business intelligence & analytics experts. You will play a key role in the Technology team within the Player Support department to ensure the best performance of our product with the goal of providing the best support experience to our players. Specifically, you'll:

Provide on-going reporting and performance monitoring from multiple data sources on Player Support performance as well as player behaviour

Proactively look at ways to improve the performance of channels/tools to improve the service we provide to our players while driving efficiencies

Assist on any integration and small configuration to our systems, such as exploiting external APIs and system automations

Develop and optimise Player Support ETL and data model

Develop an analysis strategy and perform analysis of complex scenarios, both systematically and on a one-off basis

Carefully check, debug, and problem solve issues to ensure you deliver accurate and clear analysis and reports, even when confronted by subtle data complications

Translate business needs to technical requirements and implementation

Play a key role in the technology driven Player Support department at King

Skills to Create Thrills
There is plenty of scope at King for you to learn from your colleagues in the areas where you have less experience, and to share your own skills where you are stronger.

Specific factors that are helpful to excel in this role include:

Software engineering skills, with a strong focus on Python and SQL, any other language is a plus

Experience exploiting and integrating external services APIs

Experience designing and building ETLs

Business Insight: The ability to understand the problems and issues our games and business wants to solve, and then defining the right data, analysis or interpretation to lead to the right recommendations and decisions

Communication: Designing good ways of communicating, visualising or reporting your results/analysis so they are clear and unambiguous to technical and non-technical audiences

Stats: Understanding the basics of appropriate statistical or machine learning techniques

Knowledge of Google Cloud Platform and Docker is a plus

Bonus Points
Other experience that might be helpful, but is not required, includes:

Work in the games industry, customer service or similarly customer-facing digital businesses

Familiarity with massive data sets and tools to deal with them (Hadoop/Hive/Impala etc)

Experience in behavioural psychology/economics and experimental design

Experience in predictive analytics, segmentation, and related areas

Skills with standard reporting tools such as QlikView/Tableau/etc.

A Great Saga Needs All Sorts of Heroes
Making games is fun! Especially when you do it with people who share the same idea of what makes a good workplace, great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply can't expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes. And that's it.

We're seriously playful
Officially, we are a leading interactive entertainment company for the mobile world. Unofficially, we're a serious business that takes pride in having fun. Every single day at King, we mix intuition with logic, art with science and magic with mathematics to craft the games the world loves to play. Together with our parent company, Activision Blizzard, our mission is to bring moments of magic to everyday life. Do you think this is something you can help us achieve? Then we'd love to talk.

Want to join our Kingdom?
You can find more information on our culture, values and benefits, including relocation packages at And we will be happy to tell you more about the role and about us.You should submit your application in English.

Keep Calm and waka waka...