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Community Specialist - Maternity Cover











Permanent | Full Time


Community Specialist - Maternity Cover
We are looking for a Community Specialist to join the King Community Team, who is self-organised, player focused and has a great level of proactivity. This role is based within Player Support in Barcelona!

Your Role Within our Kingdom

You run, grow and support our Community to grow user engagement and increase player satisfaction

You will assist players in the Community, publish content and updates, report on player feedback and suggestions and create direct conversation to drive engagement

Investigate reported abuse and take appropriate action

You will be troubleshooting player issues and advance them appropriately

Support the Community Team to implement the Community plans like events and competitions

Chip in to the relationship with the community to ensure they are highly engaged and productive

You will support events to incentivise engagement and player to player support

Create content and conversations that drive inspiration and education for new and existing members

Analyse Community sentiment and provide valuable actionable insights.

Suggest improvements on the capability of the platform to drive efficiencies and a better UX

Be an ambassador for the player Community and enhance the voice of the player to the rest of the company

Skills to Create Thrills

Customer centric approach, our goal is to help our players

Structured and organized

Highly professional and autonomous that deliver against their commitments despite constraints

Strong people management skills to develop, motivate and grow the community and influence users

Positivity and can-do approach to overcome challenges and constraints

Proactivity and high energy to grow the role and the function within King

Excellent writing skills in English in order to communicate with our players

A passion for gaming and gaming communities

Ability to operate as an effective individual contributor as well as a collaborative team member

Entrepreneurial spirit and a commitment to achieve excellent results

Bonus Points

A consistent record running and growing highly engaged/self-moderated communities at international level

Experience in using social media as customer support channels

Experience supporting complex game products through community (mid-core, hard-core and resource management), being able to provide users with effective support

Design and execute engagement campaigns through community initiatives and content

Experience building relationships with super users to maximize their contribution to the community

Exploiting and analyzing data and reports to understand the performance of the community and initiatives implemented

Ideally previous experience in a customer service or a user-facing role

Experience working and engaging directly with partners to raise the profile and the visibility of the function within the organisation.

Making games is fun. Especially when you do it with people that share the same idea of what makes a good workplace great. No matter where you're from, it's all about what we can achieve together when creating truly magical moments for all our players. That's why we hire all sorts of talent - because a great saga needs all sorts of heroes.

Want to join our Kingdom?Application needs to be in English.Apply now!

Keep Calm and waka waka...