Community Manager

Job Type:
Areas of Expertise:
Community Management
Bethesda Softworks
Job Ref:

Community Manager

Division: Bethesda Softworks | Department: Marketing & Public Relations | Location: Rockville , MD, US

The successful candidate will manage the day-to-day operational activities surrounding the reporting and administering of online communities for our games – including official websites and social media channels. While working in a cross-functional team the Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of our games and community to assist the Marketing/PR Department with ideas and designs that will work to drive revenue.


  • Assist and oversee community channel pre and post launch and help foster and build community-generated content, forum discussions, downloads, and other interactions
  • Collaborate with internal departments to ensure that community feedback is addressed
  • Help develop community assets such as game videos, podcasts, developer interviews, product updates
  • Maintain consistent presence and promote user-friendly environment on community message boards
  • Work in collaboration with the Quality Assurance and Customer Support teams to ensure a positive player experience
  • Help conduct private and public tests to gather community feedback that will help improve final product quality
  • Draft and distribute community reports including community reaction, metrics, and research
  • Assist with the company's involvement in trade shows, exhibitions, and other events
  • Assist other members of the community team with community-related tasks
  • Generate reports regarding the online community and customer reviews; analyze the results


  • BS degree in Marketing, Communications, Public Relations or equivalent experience
  • 3+ years of community/social media experience in gaming industry or similar entertainment industries required
  • Technical knowledge of online community platforms, systems and software
  • Strong understanding of popular social networking tools and trends
  • Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities
  • Drive to innovate community practices and bring community management to the next level
  • Proven history of maintaining and developing an online community
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a team environment
  • Demonstrated initiative and positive spirit in a rapidly changing environment
  • Experience with photo/video/podcasting editing a plus
  • Knowledge of Bethesda Softworks and its titles a plus


  • Experience w/ AAA mobile games a plus

How to Apply

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Contact Details:
Bethesda Softworks
Tel: -
Contact: Recruitment Team

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