Game Publishing Specialist – German Market

  Game Publishing Specialist – German

  Reporting to: Assistant Producer

  Location: Dublin


About the role:

As a Game Publishing Specialist, you will be responsible for all aspects of live game operation, ranging from Community Management, Customer Support, and Quality Assurance, to researching, writing and editing of news content.


You will also be in charge of leading a team of passionate players who support us voluntarily, the planning of scripted and non-scripted events in the game, and the moderation of a vBulletin forum.


The role of Game Publishing Specialist will offer a wide array of tasks and responsibilities beyond these core functions, so as part of your skillset, you will also need an ability to spot opportunities and to quickly adapt to new challenges.


Your main job duties will include..

Community Relations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)


Content Creation

  • Edit, format and optimize texts for different platforms (Forum, Website, Wikipedia)
  • Editing of in-game translations by reporting to the localization department
  • Research of game functionality and writing of guides
  • Create social media announcements and promotions
  • Creation of promotional website content for sales
  • Translate community announcements from an English source
  • Overview community driven game language packs
  • This role may also require you to participate in testing and supplying feedback on potential new games as and when needed

Customer Support

  • Resolve player inquiries in a quick and accurate manner through a ticket-based support system
  • Utilize the standard operating guidelines but also apply common sense for exceptions to the rule
  • Provide feedback on issues affecting players and update the Knowledge Bas 

Social Media Management

  • Engage with an active community via social media
  • Identify ideal posting times and writing styles for different target audiences to optimize outreach
  • Overview and moderate a forum (such as vBulletin)
  • Create engaging posts and events utilizing Facebook apps


In-game Operations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)


Quality Assurance

  • Test game expansion content
  • Verify functionality of scripted events and new items
  • Reproduce and report critical bugs and exploits

Event Operation

  • Planning and execution of customized in-game events & activities
  • Planning and execution of customized shop offers and monetization strategies
  • Moderating player behaviour in-game 

Desired Experience and Skills:

  • Attention to detail - Have an eye for aesthetic in text formatting
  • Any web design experience, or HTML / CSS knowledge
  • Journalism, generally blogging or writing experience
  • Knowledge about QA, Social Media Management or Community Management
  • Fluent speaker of English & German with excellent communication skills
  • Great affinity with people – both in the workplace and within the community
  • Strong self-motivation and ability to work autonomously
  • Must be result-driven, with an ability to circumvent blockers in order to deliver
  • Strong collaborative “soft-skills” to work in team
  • An excellent customer service mind set and be passionate about maintaining a positive online culture within games

Contact Details:
Webzen Dublin
Tel: .
Contact: HR Team

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