We are looking for a new colleague (f/m/div) to provide service for the English-speaking markets (UK, US and Australia) remotely from home for our game Travian: Legends.
-You are our direct link between the players and the game teams.
-You monitor and moderate player discussions on several official Community platforms and social media.
-You apply our internal moderation guidelines and cooperate with voluntary moderators and other CMs to maintain the Community platforms as friendly environments.
-You pro-actively plan and execute regular events to engage the Community.
-You actively onboard and retain new players and address their questions, issues and concerns.
-You build sustainable and positive relationships of trust with our players and key-influencers.
-You keep our players informed about game updates, events and other important news.
-You provide regular feedback to the Travian: Legends team on Community sentiment, trends, ideas and needs.
-You have experience in managing and in moderating online Communities.
-You are a passionate gamer, ideally experienced with browser games. Experience with Travian: Legends is a plus.
-You have the ability to maintain a positive and professional attitude in all interactions.
-You are a team player with a high level of independence, self-organization and collaborative personality.
-You have excellent written and verbal communication skills in English (level C1-C2 required), additional languages are a plus.
-You are based in Europe and/or work during European hours.