Customer Service Team Lead (f/m)

Job Type:
Permanent
Areas of Expertise:
Business Operations, Technical and Customer Support
Region:
Mainland Europe
Area:
Germany
City:
Mnchen
Posted:
21-Jun-18
Company:
Travian Games GmbH
Job Ref:
1501829368


We're looking for a Customer Service Team Lead (f/m) for our games SHROUD OF THE AVATAR and CROWFALL .

-You will establish the MMORPG customer service structure and actively improve game-related customer service guidelines and processes
-You will take on the technical and disciplinary management of the Customer Service Representatives
-You will resolve player inquiries and complaints relating to the games, accounts, or service issues
-You will represent the players in all matters relating to customer service when working with internal departments
-You will engage in constant dialog with all necessary departments and the customer service team in North America
-You will gather and monitor KPIs and information in order to continually improve our games and service
-You will engage in the constant and open exchange of best practices throughout the entire customer service department in order to realize continuous improvements across the company

Skills

-You have experience managing customer service employees (f/m) in a virtual environment
-You have extensive experience and substantial knowledge in online customer service (with a focus on written communication, ideally in a MMORPG)
-You have excellent skills working with ticket systems, wikis and forums
-You are a distinct team player (f/m) with an outstanding talent for self-organization
-You have a great ability to learn quickly and solve problems
-You have a very good command of English, both verbally and in writing, with additional languages being a bonus
-You are willing to travel to America or parts of Europe occasionally

Rewards

-
Free Refreshments

-
Company Bistro

-
Gym Cooperation

-
Leadership Training

-
Regular Socializing & Events

-
Profit 4 You & Anniversary Rewards

Contact Details:
Travian Games GmbH
Tel: +49 (0) 89 32 49 15-
Contact: Carola Knerr
Email:

You may return to your current search results by clicking here.

Latest Job Listings