User Research Analyst

Job Type:
Areas of Expertise:
Business Operations
iD Software
Job Ref:

User Research Analyst

Division: id Software | Department: Production | Location: Richardson , TX, US

id Software is looking for an experienced, mid-level user researcher to join our team in the Bethesda Softworks User Research Lab. The UR Lab provides usability testing, play testing, focus groups, market research, and other forms of user research for ZeniMax Media studios around the world. Our team has worked with some of the most influential and critically acclaimed titles from Arkane Studios, id Software, Machine Games, ZeniMax Online, and the other studios in the ZeniMax family.


  • Work with multiple teams in planning and executing various user research studies
  • Conduct user research studies in the lab or online, including methods such as: play tests, usability tests, contextual interviews, competitive analysis, paper prototyping, surveys, focus groups, etc.
  • Understand the research need for any given project and select the appropriate methodology for the project
  • Recruit, screen, and schedule participants for user research studies
  • Maintain detailed records of participant interactions and methodologies used
  • Craft and deliver clearly written reports with strong and executable recommendations
  • Provide and discuss research results directly to development teams
  • Assist in project planning for multiple projects in the lab


  • Bachelor’s degree in Psychology, HCI, Human Factors, Market Research (or equivalent experience)
  • 2 years of experience conducting user research for video games or related media
  • Strong interpersonal communication skills (verbal and written)
  • Good organizational and analytical skills
  • Experience with conducting user research on current gen consoles and PC
  • Broad knowledge of gaming genres including Shooters, Action, Horror, Stealth, RPG, MMO
  • Must be able to work flexible hours including some evenings and weekends

Desired Skills:

  • Management experience
  • Prior experience with statistical analysis and in-game telemetry
  • Advanced degree in a related field
  • Experience with additional gaming platforms including mobile, VR, and online
  • Experience with companion apps for video games


How to Apply

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Contact Details:
iD Software
Tel: -
Contact: Recruitment Team

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