Game Master: German(Remote)

Game Master: German(Remote)


As our Game Master, you will be the bridge between our team and Black Desert Online customers.

You will be tasked to face and answer any customer inquiries regarding in-game, technical and billing issues. The ideal candidate is someone who is humble but highly motivated. You are dedicated to gaming and your goal is to deliver a good experience for each customer.


  • Manage in-game, technical and billing issues our players may face.
  • Deliver high-quality support through email.
  • Respond to issues on the Customer Support Forums.
  • Report to the team lead and suggest strategies to improve support workflows.
  • Coordinate with the community/marketing team to promote our games in social media and forums.
  • Provide regular customer feedback on recurring issues.
  • Write bug reports for live content.
  • Constantly maintain your knowledge of the game.
  • Participate in game events.


  • 2 years of experience in a Customer Service Representative role in the game industry or equivalent.
  • High level of ethics both professionally and personally.
  • Experience and/or passion for high-quality games.
  • Native level German communication skills.
  • Excellent English written and verbal communications skills.
  • Reach customer support goals and SLAs while maintaining quality.
  • Knowledgeable when it comes to Microsoft Office, Excel and PowerPoint.
  • Familiar with social media and the latest ways to communicate.
  • Can work under pressure in high-volume environment.
  • Able to work night shift, weekends and be flexible where required.


  • Fluency in other European languages. Spanish/French highly desired.
  • Experience and/or passion for high-quality MMORPG titles.
  • Knowledge of Black Desert Online
  • QA experience.


  • Please include what the earliest starting date would be and your salary expectation.
  • This position is for 1 year contract and open to contract renewal after 1 year, depending on the performance.
  • Working condition: Full-time, Remote
Contact Details:
Kakao Games Europe B.V.
Tel: 0031
Contact: Sehui Oh

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