Head of Risk Management (m/f)

Job Type:
Areas of Expertise:
Business Operations, Senior Management
Mainland Europe
Gameforge AG
Job Ref:

Tasks to inspire:

• Professional and disciplinary leadership of a specialist team of three fraud analysts and verify support employees
• Responsibility for the immediate clarification of fraud-relevant Support requests and proof of identity handling
• Continual risk analysis within the Payment Fraud and Claim Management sectors
• Development of preventative strategies for the purpose of preventing financial damages for Gameforge as well as the conception and planning of cost-saving measures
• Safeguarding and monitoring of the attainment of quality and monetary targets as well as optimisation of inter-departmental processes
• Creation of technical and procedural requirements
• Continual supervision of adherence to all international credit card organisation rules and those of other connected payment service providers
• Conception and rollout of rule-based anti-fraud systems
• Personnel resource scheduling (shift planning, vacation planning) within the team
• Personnel development through regular coaching and feedback, for example using targeted feedback measures
• Generation of reports and statistics
• Evaluation of payment service providers as well as the valuation and selection of payment risk management service providers within the scope of tendering procedures
Qualifications to convince:

• Completed business or technical studies or comparable
• A minimum of 2 years experience in a leadership role
• Strong English negotiation and communication skills
• Very service-oriented
• An affinity to and for numbers
• Strong processor orientation
• Reliable and targeted way of working
• Good knowledge of MS Office (Excel, Word, Power Point)
• Fundamental SQL knowledge
• Analytical way of thinking
• An instinct for detective work
• Strong sense of personal and company responsibility
• Team player, resilient and have an ability to assert yourself
A company to connect:

• The informality of a start-up combined with 10 years' experience in the industry
• A working atmosphere which encourages you to contribute ideas
• The chance to mould your own working environment
• A relaxed and mutually respectful environment
• A job in the "Tuscany of Germany" with 1691 hours of sunlight per year

About Gameforge

With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its games in more than 75 countries. Their portfolio includes a bundle of established gaming industry brands, including client-based titles such as award-winning role-playing game AION Free-to-Play and TERA as well as Europe's most successful MMO, Metin2. In future, the varied offering will be expanded by action-rich Anime MMORPG SoulWorker; Popular browser-based games such as OGame and Ikariam complete their offering. More information available at http://corporate.gameforge.com/ .

Contact Details:
Gameforge AG
Tel: +49 721 354 808 244
Contact: Recruiting Office

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