CS Community Specialist

Job Type:
Permanent
Areas of Expertise:
Community Management
Region:
Mainland Europe
Area:
Spain
City:
Barcelona
Posted:
17-Dec-17
Company:
King.com
Job Ref:
12513


CS Community Specialist

We are looking for a Community Specialist to join the CS Online team, who is self-organised, customer focused and has a great level of proactivity. This role is based in Barcelona!

Your role within our Kingdom

* Run, grow and support our community to ensure user engagement and satisfaction
* Assist players in the community, answering questions, feedback and suggestions, as well as creating direct conversation with them to drive engagement Investigate reported abuse and take appropriate action
* Troubleshoot user issues and escalate them appropriately
* Support the Community Manager to implement the community plans like events and competitions
* Contribute to the relationship with Super Users and the rest of the community to ensure they are highly engaged and productive
* Support events in the community to incentivise engagement and player to player support
* Create content and conversations that drive inspiration and education for new and existing users
* Analyse sentiment of the community and provide valuable actionable insights for the rest of the company
* Suggest improvements on the capability of the platform in order to drive efficiencies and a better UX
* Be an ambassador for the player community and a voice of the user to the rest of the company

Skills to create thrills

* Customer centric approach, our goal is to help our players
* Structure and organisation skills towards his own work
* Highly professional and autonomous that deliver against their commitments despite constraints Strong people management skills to develop, motivate and grow the community and influence users
* Positivity and can-do approach to overcome challenges and constraints
* Proactivity and high energy to grow the role and the function within King
* Excellent writing skills in English in order to communicate with our players
* A passion for gaming and gaming communities
* Ability to operate as an effective individual contributor as well as a collaborative team member.
* Entrepreneurial spirit and a drive to achieve outstanding results

Knowledge & Experience:
To be successful, you'll need to have proven & fantastic experience in:

* A proven track record running and growing highly engaged/self-moderated communities at international level
* Experience in using social media as customer support channels
* Experience supporting complex game products through community (mid-core, hard-core and resource management), being able to provide users with effective support
* Design and execute engagement campaigns through community initiatives and content
* Experience building relationships with super users to maximize their contribution to the community
* Exploiting and analyzing data and reports to understand the performance of the community and initiatives implemented
* Ideally previous experience in a customer service or a user-facing role
* Experience working and engaging directly with stakeholders to raise the profile and the visibility of the Community function within the organization

Minimum level of education or qualifications:

* Bachelor's degree level highly desirable
* Full working proficiency in English (company language)
* Industry background: Games & Media Travel & hospitality
* Software product Telecommunications

Bonus points

Project management experience

A great saga needs all sorts of heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace, great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply can't expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes. And that's it.

We're Seriously Playful

Officially, we're a leading interactive entertainment company for the mobile world. Unofficially, we're a serious business that's not afraid to have fun. Every day at King, we mix intuition with logic, art with science and magic with mathematics to create the games the world loves to play. Together with our parent company Activision Blizzard, our mission is to bring moments of magic to everyday life. If you think this is something you can help us achieve, let's talk.

Apply now!

Want to join our Kingdom? You'll find all you need to apply, plus more information on our culture, values and benefits, including relocation packages at jobs.king.com. All applications should be made in English.

Contact Details:
King.com
Tel: .
Contact: The Recruitment Team
Email:

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