IT Support Engineer - Edinburgh
Based in our Edinburgh studio, the role involves assisting the growth and development of our IT infrastructure while also working with users and providing first-line IT support. You must be comfortable providing desktop support to end-users while applying your systems engineering skills to research and implement new IT solutions that will be rolled out across the company.
You must be confident working with users of all levels and able to prioritise competing demands while maintaining a customer-centric mindset. An autonomous attitude is essential, as you will be required to acquire and apply new skills and knowledge and provide real, tangible results. Alongside this, you will be required to collaborate with all departments within the company to implement their specific IT needs.
You will be joining our studio at an exciting time, as we scale up to develop an ambitious and groundbreaking open-world game. This is a broad, extensive role that brings with it great scope for career growth and the chance to make a significant personal contribution to a high-profile project.
We believe the best games are made by diverse teams, and we welcome and encourage applicants of all backgrounds. Previous exposure to the games industry is a plus for this position, but is absolutely not required.
This role represents a valuable opportunity to work on both desktop support and systems engineering projects – with the potential to progress more exclusively in either direction as we continue to expand and grow.
- Apply existing knowledge and acquire new skills as necessary to support the maintenance and growth of the company’s IT infrastructure.
- Install and maintain network hardware, including firewalls, switches and NAS.
- Manage the studio’s desktop IT, including software, hardware and peripherals.
- Provide first-line support to end-users and respond to day-to-day issues within the studio.
- Liaise with external business partners for the purposes of acquisition, outreach and research.
- Experience working with Windows operating systems, Active Directory and Linux.
- Knowledge of and practical experience working with TCP/IP based networks, topologies and hardware.
- Previous experience working in a desktop support environment while managing inventories and deadlines.
- Ability to work with desktop and server-grade hardware, including the building of machines from components.
- Excellent written and verbal communication skills.
- Exposure to cloud services such as Azure and AWS an advantage.
This full-time role is based in Edinburgh, Scotland. Please send your covering letter and CV/resume