Customer Service Representative for Rail Nation

YOUR ROLE @ TRAVIAN GAMES:

We are looking for new colleagues (m/f) for the customer support of our game, Rail Nation, for the German market; the position is a 'mini job' and you will be working from home.

-You will help our players with questions, inquiries and issues regarding accounts, products and billing via email
-You will forward possible bug entries and technical issues to 2nd level support
-You will investigate and resolve suspension-based player issues
-You will work in accordance with internal guidelines and KPIs
-You will document frequently occurring issues
-You will build sustainable and positive relationships of trust with our players

YOUR PROFILE:

-You have experience in customer service, and experience in online MMO gaming is a plus
-You are enthusiastic about providing outstanding customer service
-You have the ability to maintain a positive and professional attitude in all interactions
-You are a team player with a high level of independence, self-organization and collaborative personality
-You have good written and verbal communication skills in English
-You have excellent written and verbal communication skills in German
-You have a passion for gaming

WHY TRAVIAN GAMES?

-Flexible working hours and working from home (home office)
-Responsible tasks in a creative and exciting industry
-Team-oriented, open-minded working environment with dynamic and international colleagues
-Regular get-togethers with colleagues
-Global games oriented towards long-lasting gaming fun

Can't wait to talk to us?

Contact Details:
Travian Games GmbH
Tel: +49 (0) 89 32 49 15-
Contact: Carola Knerr
Email:

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