The Customer Support function is the frontline of Playdemic’s communication with its players, and as such is a vital role in the success of the business. As a Customer Support Representative, you will be responsible for responding to, and managing incoming customer queries in an efficient and effective way. You will be required to rapidly prioritise serious issues and diplomatically handle trivial matters, whilst at all times relaying and reporting information to the rest of the business, to ensure that the company is always informed of the customer experience.
We are looking for individuals who love to play video games - ideally on mobile platforms - and believe in high quality customer support. You must have a keen eye for detail, great work ethics, excellent verbal/written communication skills and the ability to work in a fast-paced, team-oriented environment.
We are also keen to ensure that our games are fully translated into the major worldwide languages and as such English-speaking candidates whose native language is one of our major markets would be well suited to this role.
Core Skills & Experience
Excellent verbal and written communication skills
Ability to empathise with the needs of game players
Strong desire to work in the interactive gaming industry
Dependable and punctual
Experience of similar customer support function
Interest in Mobile Games
Fluency in French, German, Spanish, Italian, Portuguese, Japanese, Korean, Chinese, Japanese, Thai, Turkish or Russian is an advantage
Founded in 2010 by leading Games Industry entrepreneurs, Playdemic is a developer and publisher of mobile games, focused on creating premium free-to-play game services for iOS, Android and Facebook platforms. We are a highly ambitious company committed to making chart-topping products. Our culture and values place great emphasis upon open communication, autonomy and empowerment and we offer a structured career track at all levels. We believe in encouraging people to be the best they can be and giving them the tools to achieve their goals.
Our biggest hit to date, Golf Clash is now one of the most successful Mobile Games in the world. This exciting, multiplayer golf game has been number one in charts on both Apple and Google and is a top grossing title in the U.S. and internationally.
Our other titles, such as Village Life, have been downloaded over 80 million times and have been featured numerous times on the App Store and the Google Play store.
In late 2016, Playdemic was acquired by Warner Bros and as such we have embarked on the next exciting chapter of journey working with WB brands such as LEGO Star Wars, DC Comics and Harry Potter. We’re looking forward to lovingly crafting the next generation of mobile games and we’re looking for passionate, dedicated individuals to join us.
The Playdemic work environment is informal, relaxed and friendly. We offer flexible working, generous bonus and pension contributions, subsidized gym membership, cycle to work scheme, childcare vouchers, a peer-to-peer recognition process, as well as complimentary drinks, fruit and snacks. We also get together for regular social events paid for by the company.
We expect high levels of ambition and innovation from our colleagues and an ability to flourish within the dynamic entertainment industry in which the company operates.