Player Support Specialist (German speaking) - League of Legends

Job Type:
Permanent
Areas of Expertise:
Business Operations, QA and Localisation, Technical and Customer Support
Region:
Mainland Europe
Area:
Bulgaria
City:
Sofia
Posted:
07-Dec-17
Company:
TELUS International Europe
Job Ref:
Player Support Specialist (German speaki

League of Legends Player Support Specialist with German

YOU WILL: 


• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player
experience
• Identify trending issues submitted by players and communicate them to the appropriate
teams
• Collaborate with a passionate team of gamers in order to give our support a player to
player feel

YOU ARE: 


• Passionate about gaming. You have played at least a few games recently and can relate to their
concept, the community and the mindset of a gamer.
• Excellent in GERMAN language with a good understanding of how to handle support requests.
Also good in written & spoken English required for communication between team members
and other offices.
• Player empathy person. As a player you should be able to understand a player’s perspective
when tackling their issue and make the whole experience a talk between gamers rather than a
client/customer conversation.
• Understanding Player Support. Even if you don’t have experience in the field, you should have a
grasp of what a support ticket & chat is and distinguish between what makes a good versus a
bad support experience.

WE OFFER: 


• Stable job
• Competitive salary for the local market
• Career development opportunities
• Great relocation package: Airplane Tickets/ Transportation from Airport/
• Up to one month Free Accommodation
• Meal tickets shall be granted monthly
• International modern working environment
• Special Discounts & Offers for all employees
• Employee referral Bonus
• Positive environment – we care about the well–being of our employees, invest in their
development, encourage fun and team building initiatives
• Supportive work-life balance policies
• Continuous support and learning
• Employee Relations team to help new hires integrate in the local lifestyle and culture.

Send your CV!

* Only candidates eligible to work in Europe will be contacted.

Contact Details:
TELUS International Europe
Tel: +359 (0)800 18 070
Contact: TELUS Careers
Email:

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