System Administrator

Job Type:
Contract
Areas of Expertise:
Technical and Customer Support
Region:
Ireland
Area:
Dublin
City:
Dublin
Posted:
14-Sep-17
Company:
Demonware
Job Ref:
System Administrator

Expected contribution/overall description of the position

  • Support technician expected to actively monitor for stability and performance in order to maintain 24x7 operations.
  • Expected to ensures optimum access, performance, capacity and availability of deployed technologies and titles.
  • Expected to follow established processes and procedures through resolution.
  • Expected to maintain positive, productive and documented interactions with stakeholders.
  • Expected to resolve issues in a timely manner, or followed through on.

Main responsibilities/soft-skills/tasks

  • Actively monitor services for stability and performance.
  • Track and repair our servers’ faults via JIRA and IBM service bench.
  • Work with remote hands technicians at our server sites to bring a host back into service (paving hosts, restoring databases and troubleshoot network configurations).
  • Ensure all drops and service alerts are investigated and reported within reasonable time frame.
  • Follow established incident management protocol by sending incident notifications, incident reports and notifying on-call and management.
  • Work trouble tickets effectively and efficiently interacting with on-call engineers to facilitate resolving service issues.
  • Follows run books and completed basic troubleshooting.
  • Participate in the transfer of information from one shift to the next.
  • Document incidents with accuracy thoroughness. Review and where necessary update the tracking of problems in trouble-ticketing system.
  • Good communicator who shares knowledge with the organization.

Does very little project work. Leads/managers may estimate discrete tasks for System administrators during project planning.

Recommended Skills/Experience

  • Relevant Qualifiactions.
  • Junior level IT experience working in a help desk or technical support team.
  • Certifications (ITIL, Cisco, Linux, or Windows) Preferred.
  • General knowledge of 1 or more scripting languages.

Job Type: Temporary

Contact Details:
Demonware
Tel: -
Contact: Recruitment Team
Email:

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