Community Manager (RuneScape)
More information about this job
Jagex are looking for a Community Manager for RuneScape! The Community Manager will act as a champion for our community – driving the direction of the product, and game development. You will be the voice of the player, involved in decisions at all levels of the studio.
You will be cool, calm, and collected – capitalising on community high points, and mitigating sentiment lows. You will be responsible for engaging with our players, as well as contributing to written communications on our website and across social media. The role will have you acting as a figurehead for our product, making sure we are communicating effectively and in the right tone at all times.
In return you’ll receive a competitive salary, options for free gym membership and private health care, flexible working, on site canteen with free meals outside of office hours, free cycle repair, free parking and fresh fruit delivered to your team every day. We also have Barista style hot drinks available throughout the day – free of course!
Joining us is also a social experience, so expect team events once a quarter as well as company-wide celebrations for our successes.
The successful applicants will be given full training before joining the team in our newly refurbished office which includes contemporary break out areas, gaming zones, high tech meeting rooms, a huge Atrium with tiered seating and our own private bar.
If you like the sound of this and think you would be a perfect fit in one of our high performing teams, check out the key information below and get in touch – we can’t wait to hear from you!
Main Duties and Responsibilities:
Act as the champion of the player, representing and communicating for the studio to our players, and for the players to the studio
Operate and manage Jagex’s community platforms including forums and social media profiles
Manage and administrate our partners, affiliates, volunteers, influencers and sub-communities
Act as a brand evangelist, maintaining a deep understanding of game content, and publishing activities in order to promote it to our player communities
Liaise with the product team, taking an active role in steering development of game content and publishing activities, and acting as a customer stakeholder in decisions
Produce, manage and feature in broadcasted media including livestreams, videos and podcasts
Monitor and report on community sentiment and engagement, feeding back to the studio-wide team
Assist in the creation, development and management of compelling in-game and real world events, competitions and strategies to connect players and communities
Support brand activity as part of the RuneScape Publishing and product groups
Understanding of social media platforms, and publishing content on social
Outstanding written communications
Experience in the games industry, or a deep interest in gaming
Analytical thinker, who can turn data into meaningful action
Ability to influence colleagues at all levels of the business, driving game development in the direction our players want
A background in community management or social media
A love of RuneScape!
Photoshop and/or image editing software experience
Experience in streaming or video production
A background in guilds, clans, and/or competitive gaming
To behave at all times in a professional manner, maintaining a positive and conscientious work ethic whilst also demonstrating initiative and determination to get the job done.
To work effectively with colleagues both within the immediate team and across the company whenever necessary.
To demonstrate a willingness to adapt to the evolving environment of the company, teams and work requirements.
Drive to learn, grown and improve their current skill set and that of the function.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.