League of Legends Player Support Specialist

Job Type:
Contract
Areas of Expertise:
Technical and Customer Support
Region:
USA
Area:
Washington
City:
Redmond, WA
Posted:
11-Oct-17
Company:
Volt Workforce Solutions
Job Ref:

PLAYER SUPPORT SPECIALIST - Contracted Employee for 40 hours a week - $14/hr

Under Riot supervision, VMC manages the North American Player Support operations out of our Redmond, WA office. We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists. You can specialize in Billing, Account Recovery, Player Behavior, Technical Support or Fraud. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up in the Customer Service industry.

Core Responsibilities:
● Respond and address Player problems in a timely manner utilizing a ticket-based support system
● Support and engage players in a high quality, fun and empathetic 1:1 discussion
● Practice consistent and clear decision making to provide the optimal player experience
● Work effectively in a high energy, fast-paced, team oriented environment
● Proactively share gained knowledge with team members using the correct communication channels
● Utilize proprietary and external tools and resources to identify and resolve player inquiries
● Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
● Maintain the required ticket output and ticket quality on a consistent basis

Requirements:
● Must have excellent written and verbal communication skills in English
● Core gamer with a PC/Console gaming background
● Previous customer service experience
● Education - High School or GED (required), any college experience is a plus
● Open availability/schedule - 40 hours/wk, 5 consecutive days/wk
● Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)
● Typing speed of 50 WPM

Ideal Specialist Profile Details
● Cultural Profile: Familiar and comfortable with video games and gaming culture - bonus points if familiar with League of Legends
● Personality Profile: Strong communicator, organized, empathetic, moderate to high critical thinking skills, high degree of autonomy
● Career Profile: Educated, ambitious, willing to learn from failure/mistakes, open to feedback, tech-savvy

Contact Details:
Volt Workforce Solutions
Tel: 800-595-8658
Contact: Lisa Czagas
Email:

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