JUNIOR TOOLS SUPPORT SPECIALIST

Job Type:
Permanent
Areas of Expertise:
Programming and Development
Region:
UK
Area:
North East UK
City:
Newcastle
Posted:
07-Aug-17
Company:
Reflections, A Ubisoft Studio
Job Ref:
REF7516M

JUNIOR TOOLS SUPPORT SPECIALIST (143)

JOB DESCRIPTION

About Reflections

Reflections, a Ubisoft studio is a video games development company based in Newcastle, UK. Collaborating with Ubisoft's international creative teams on projects such as Assassins Creed Syndicate, Tom Clancy’s Ghost Recon, online open-world RPG "The Division" as well as the adventure platformer "Grow Home". With a host of other top titles to our name such as open-world action adventure 'Watch Dogs', MMO racer "The Crew" and the latest instalment in the world's No.1 dance game franchise 'Just Dance 2015' Reflections' objective is to combine technical expertise, flair and innovation to create and contribute to successful and memorable games. We are looking for Pioneering, Obsessive Humans to cement its reputation as an industry leading studio within the UK and the world.

Job Purpose

Responsible for supporting users and testing the quality and stability of changes made by the tools engineers. Help to define, prioritise and track the bugs and feature requests from users.

Responsibilities

• Primary contact for Tools support via voice, video and/or text for users of the Tools;
• Work with Tools Engineers to define new tool versions based on the backlog;
• Create efficient test plans for each of the Tools;
• Find, report and regress bugs in a clear and concise manner;
• Work with Tools Engineers and the Lead to improve testing and support processes;
• Update and maintain user documentation for Tools;
• Test individual feature changes and bug fixes before they are released to production to ensure Tool quality;
• Help Tools engineers reproduce bugs and track down the circumstances in which they occur;
• Understand their role as part of a team and optimise the product’s quality;
• Identify tool support requirements for the team and proactively discuss requirements with the Tools Team;
• Aid the Tools and Automation Lead in gathering and analyzing user feedback in the form of questionnaires, interviews and usage data;

QUALIFICATIONS

Skills and Knowledge

• Rigor and structure in your work;
• Excellent oral and written communication skills;
• Knowledge of common scheduling, task and issue tracking tools – MS Project, Jira, etc;
• Ability to prioritse work under pressure;
• Excellent interpersonal skills;
• Appreciation for usability both in terms of tools and documentation;
• Problem-solving skills;
• Knowledge of production tools an asset (e.g. Photoshop, 3DS-Max, Maya, UE4, Unity etc.);
• Passionate about playing and making games, and has a good knowledge of the games industry in general;

Relevant Experience

• Experience maintaining a backlog of bugs and features in a database such as Jira;
• Experience as a tester either in games development or related field testing tools;
• User/Customer support experience;


Additional Information

Salary: Competitive + Relocation
Location: Newcastle upon Tyne, U.K

Opening date: 19th July 2017
Closing date for applications: 18th August 2017

Reflections reserves the right to close this advert earlier than the closing date indicated should we feel we have received sufficient applications.

Contact Details:
Reflections, A Ubisoft Studio
Tel: .
Contact: Adam Knight
Email:

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