IT Support Specialist

Job Type:
Permanent
Areas of Expertise:
Technical and Customer Support
Region:
USA
Area:
Texas
City:
Austin
Posted:
05-Jun-17
Company:
Zenimax Media Inc.
Job Ref:
1323

IT Support Specialist

Division: Battlecry Studios | Department: IT | Location: Austin , TX, US

 

We are looking for an enthusiastic, self-motivated IT Support Specialist to join our team at the ZeniMax Austin office. The ideal candidate is a dedicated problem solver who can prioritize and multitask in a constantly evolving and demanding environment. They will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.
 
Responsibilities:
●    Enthusiastically teach our internal users how to best interact with and utilize technology, provide professional  support as needed via face to face interaction, chat, email, and telephone
●    Take ownership and monitor support requests to ensure a timely resolution
●    Deploy, configure, and support employee workstations and laptops
●    Identify, research, and resolve any issues related to our infrastructure (e-mail, printers, wired and wireless networks, video conferencing, VPN, etc.)
●    Install hardware components, drivers, and other upgrades
●    Set up, configure, and support peripheral equipment such as TVs, and game consoles
●    Install, configure and support Windows operating systems and applications such as Microsoft Office, ZBrush, and VMWare Workstation
●    Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
●    Track hardware and software assets in an inventory system
●    Unpack new hardware and RMA or dispose of defective hardware
●    Employ best practices to maintain our technical facilities to the highest standard
●    Learn from and educate your fellow team members
●    Assist with new projects and perform other tasks as assigned

Requirements:
●    Excellent customer service and communication skills
●    Strong PC hardware and software experience (build, repair, and troubleshooting issues)
●    Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
●    Strong organizational skills and detail-oriented work ethic
●    Must be both a team player and willing to work independently with minimal supervision
●    Able to lift 60 pounds (monitors, computers, printers, servers, boxes), crouch beneath desks, and work on ladders (for wireless system maintenance, etc.)
●    Willingness to work flexible hours based on needs or occasional after-hours emergency on call support
●    Independent ability to research technical problems and solutions
●    Have an interest in learning and taking on increasingly complex tasks 
●    Demonstrable knowledge of Windows operating system
●    Experience in IT support
●    Experience with networking appliances and technologies such as switches and Wi-Fi
●    Experience with Audio/Video equipment
 
Desired Skills:
●    Undergraduate degree in a technical field 
●    2+ years of IT Support experience
●    Familiarity with Apple products and macOS

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

Contact Details:
Zenimax Media Inc.
Tel: (301)-948-2200
Fax: (301) 926-8010
Contact: Recruitment Team
Email:

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