Bilingual Social Analyst (Russian)

Job Type:
Permanent
Areas of Expertise:
QA and Localisation, Technical and Customer Support
Region:
USA
Area:
Maryland
City:
Hunt Valley
Posted:
05-Jun-17
Company:
Zenimax Media Inc.
Job Ref:
1277

Bilingual Social Analyst (Russian)

Division: ZeniMax Online Studios | Department: Customer Support | Location: Hunt Valley , MD, US

A Social Analyst works with our online communities and official social media channels. You are responsible for fostering a safe and constructive environment for our players, and providing help to our customers so that they can enjoy our products. In addition to assisting the community directly, you will also assist other internal teams, and help maintain the platforms for Community Team and Customer Support initiatives.

We offer a fun, exciting, and challenging environment in one of the most energizing gaming organizations in the industry!

Responsibilities:

  • Read, moderate, and respond to postings made by our Russian community on Bethesda forums and social networking outlets
  • Maintain consistent enforcement of the code of conduct, and educate members on community expectations
  • Report and analyze online content and sentiment
  • Report trending issues and relevant feedback
  • Investigate open topics with other teams at Bethesda
  • Educate and inform players accurately and proactively about game-related technical issues and service outages
  • Assist with internal projects to improve the quality and efficiency of our work
  • Participate in the design and launch of new customer initiatives
  • Perform other duties as assigned by supervisor
  • Assist with English channels as needed

 

Requirements:

  • Strong written and verbal communications skills in English and Russian
  • Previous experience operating professional social media channels, moderating forums, or managing other online communities
  • Demonstrated ability to analyze and report customer sentiment
  • Strong motivation and a high level of commitment
  • Talent for building rapport with a community
  • Excellent customer service skills
  • Strong time-management and organization skills
  • Excellent teamwork skills, and are also able to work well independently
  • Ability to work well with people of different languages and cultures
  • Possess a strong attention to detail
  • Able to work evening and weekend shifts as required by the business
  • Vision for the future of gamer social interactions
  • In-depth knowledge of Bethesda games, and a passion for video gaming

 

Desired Skills:

  • Previous customer service, community management, or public relations experience
  • Experience in a role that deals with the gaming community
  • Experience with social monitoring tools
  • Experience working with volunteers
  • Enjoy competitive games, of any genre, and participate in their online communities
  • Have managed or contributed to wikis, or other collaborative knowledge solutions
  • Expertise with Twitter
  • Fluency in additional languages, spoken or written
  • Knowledge of Russian gaming communities

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

Contact Details:
Zenimax Media Inc.
Tel: (301)-948-2200
Fax: (301) 926-8010
Contact: Recruitment Team
Email:

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