QA Supervisor

Job Type:
Areas of Expertise:
QA and Localisation
Zenimax Media Inc.
Job Ref:
QA Supervisor

QA Supervisor

Division: Bethesda Softworks | Department: Quality Assurance | Location: Rockville , MD, US

This is a ‘hands-on’ Project Leader / Department Supervisor type QA Test position – working with AAA multi platform games. It combines expert testing ability with the management skills required to oversee and guide large teams. 


  • Ability to effectively supervise an in-house, outsourced or offsite QA group
  • Responsible for resource management and prioritization
  • Responsible for overall test scheduling for project(s)
  • Responsible for driving each projects daily deliverables to success
  • Interact directly with Development team to discuss test scheduling and issues
  • Help track and manage the direction of all test teams and all projects in test
  • Detailed tracking and timely reporting of work progress and deliverables to Production, Development and QA Management
  • Diagnose and communicate issues at a high-quality level (i.e., complex bug troubleshooting and scheduling conflicts) to upper management 
  • Takes ownership of the project database; ensuring continuous high quality on bug entry, timely response on requests for more information; and is able to speak knowledgeably towards major issues within the game
  • Interface regularly with management and testers to obtain and exchange information
  • Effectively and objectively, communicate the status and risks of the project to QA Management and Production
  • Ability to use extensive knowledge as a Tester/Lead to vet and help shape testing plans for both long term goals as well as shape and manage the daily testing needs of multiple projects.
  • Along with QA Management, help to create test structure and oversees test plan creation
  • Supervise and vet the creation of test cases and test suites that cover all game functionality
  • Offer guidance to Leads on processing and dealing with development changes to efficiently test
  • Offer guidance to all testers in the troubleshooting of bugs of a complex nature when needed
  • Provide thoughtful and professional feedback on tester and Lead performance as well as gameplay related issues
  • Proactively gather feedback from Production / Development and monitor satisfaction levels with testing
  • Assist in the creation and implementation of training materials for team members
  • Coach and mentor testers on approved QA processes


  • 3 - 5  years AAA Games test experience across multiple platforms as a QA Lead or higher
  • Shipped at least one AAA title as QA Lead or higher
  • BS in Computer Science or previous experience in Test Automation is desired
  • Proven background in Game Test process and procedures
  • Experience testing games on a variety of platforms such as console, on line and mobile
  • Extensive hands on experience with Game Certification processes and testing through MS and Sony
  • Strong analytical skills in reviewing all design-related information and interpreting areas of risk in testing
  • Excellent team work required
  • Excellent communication and organizational skills
  • Strong conflict resolution skills
  • Flexibility to changing priorities
  • Self motivated, with strong work ethic and ability to work with limited supervision
  • Advanced skill set for using Windows applications and Hardware as well as a demonstrated skill set with consoles
  • Knowledge and experience with tools for scheduling and tracking deliverables
  • Proficient with MS Office


How to Apply

To apply for this position you will be redirected to the job submission form at, our third-party applicant tracking system. While is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to’s privacy policy.

Contact Details:
Zenimax Media Inc.
Tel: (301)-948-2200
Fax: (301) 926-8010
Contact: Recruitment Team

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