IT Support Specialist

Job Type:
Permanent
Areas of Expertise:
Technical and Customer Support
Region:
USA
Area:
Maryland
City:
Rockville
Posted:
09-Oct-17
Company:
Zenimax Media Inc.
Job Ref:
971

IT Support Specialist

Division: ZeniMax Media | Department: IT | Location: Rockville , MD, US

ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team at corporate headquarters in Rockville, MD. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

Responsibilities:

  • Provide technical support to end users by phone, email, and in person in a friendly, professional manner
  • Take ownership and monitor support requests to ensure a timely resolution
  • Deploy, configure, and support personal computers, laptops, and network appliances
  • Identify, research, and resolve hardware, software, and network issues
  • Install hardware components, drivers, and other upgrades
  • Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
  • Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
  • Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
  • Track hardware and software assets in an inventory system
  • Unpack new hardware and RMA or dispose of defective hardware
  • Assist with and lead new projects as they arise
  • Perform other tasks as assigned

Requirements:

  • 1 to 2 years of corporate IT experience
  • Excellent customer service and communication skills
  • Strong PC hardware and software experience (build, repair, and troubleshooting issues)
  • Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
  • Extremely detail-oriented, trust-worthy, and reliable
  • Must be a team player and be willing to work independently with minimal supervision
  • Able to lift 60 pounds (monitors, computers, printers, servers)
  • Be able to assist with occasional afterhours emergency on call support
  • The desire and ability to grow and improve technical skills on a daily basis
  • Bachelor’s degree in Information Systems or equivalent experience
  • Experience in IT support
  • Experience with networking appliances and technologies such as switches and Wi-Fi
  • Experience with Audio/Video equipment

 

How to Apply

To apply for this position you will be redirected to the job submission form at Taleo.com, our third-party applicant tracking system. While Taleo.com is not hosted by ZeniMax Media and does not fall under our Privacy Policy, only employees of our Human Resources department will be able to view your submitted information. Information collected via the job submission form is subject to Taleo.com’s privacy policy.

Contact Details:
Zenimax Media Inc.
Tel: (301)-948-2200
Fax: (301) 926-8010
Contact: Recruitment Team
Email:

You may return to your current search results by clicking here.

Latest Job Listings