IT Manager

Job Type:
Areas of Expertise:
Business Operations, Technical and Customer Support, Web Development
Outplay Entertainment
Job Ref:
IT Manager

IT Manager

Location: Dundee, United Kingdom

Type: Full TimeMin. Experience: Manager/Supervisor

Founded in 2010 and based in Dundee, Scotland, Outplay Entertainment is the largest independent mobile developer in the UK.

To date, the studio’s games have received over 55 million downloads, have been featured multiple times as Apple’s Editors’ Choice and received a BAFTA nomination. Most recently the studio won the 2016 TIGA Outstanding Growth Award.

With a passionate focus on making the best games, our team of 200 talented and dynamic Outplayers have so far developed several critically acclaimed original games which include, Castle Creeps, Alien Creeps TD, Mystery Match, Crafty Candy and Bubble Genius as well as Angry Birds POP! in partnership with Rovio. With an exciting pipeline of future games and continued growth on existing games Outplay can offer fantastic opportunities in a great working environment to continue your career development.

We have an exciting new role for an IT Manager to join and lead our current IT team. This is a hands-on management role providing support for approximately 170 users across desktops, laptops and servers.

You will be taking responsibility for the 1st and 2nd line IT support across a wide variety of systems and ensuring correct policies and procedures are in place. It will require management of the internal infrastructure and advising on new technologies then managing the configuration and implementation.

Being pro-active you will be able to balance competing priorities and use your great communication skills to deliver first class IT Management throughout our busy studio environment.

Key Tasks/Areas 


  • Provide leadership to the IT team for all activities of the IT Department, including recruitment and team management
  • Forecast, develop and manage a fiscally responsible annual budget for the IT department.
  • Pro-actively identifying improvements/upgrades to products / services and Hardware used internally including network infrastructure


  • Primarily responsible for managing the Help desk portal driving customer issues through to resolution based on business priorities
  • Carrying out hardware repair and SW upgrades for workstations, laptops and servers.

Security / Policies

  • Maintaining tight IT security procedures such as backups, antivirus, critical updates, etc.
  • Antivirus and Firewall maintenance and administration

Purchasing and Licensing

  • Purchasing and asset management of IT hardware and SW licenses
  • Build relationships with software and hardware vendors to obtain preferential service and loyalty benefits.


  • Management, monitoring and maintenance of networks, including switches, routers, and Wi-Fi devices
  • Server management, including group policies, DHCP, DNS, AD, WSUS.


Skills required
To succeed in this role, you will have experience of: 

  • Jira Help desk or similar help desk system 
  • Best practice Service Management principles (leaning on ITIL)
  • Windows desktop & OSX management & administration
  • Server management, including group policies, DHCP, DNS, AD, WSUS.
  • Management of networks, including switches, routers, and Wi-Fi devices
  • Email administration / Microsoft 365 
  • Telephone system administration 
  • Cloud based systems and architecture 
  • IP & Network experience
  • Understanding of Software / Hardware requirements for all disciplines involved in making games (e.g. Art, Design, Code, QA, Analytics, Marketing, …)

In addition, you will have: 

  • The appropriate Service attitude
  • Excellent written, verbal, presentation and interpersonal communication skills
  • An understanding that regular face to face communication with the stakeholders is paramount to success
  • Strong leadership and decision making skills
  • A constant and active interest of developments in the IT and Gaming sector

Contact Details:
Outplay Entertainment
Tel: +441382263003
Contact: The Recruitment Team

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