IT Operations Manager
IT - 0123
Manager position title
CCP Games is looking for an experienced IT Operations Manager for the IT Operations Producer role within the IT department. As such you oversee a team of IT experts and collaborate with producers and the IT Director in setting goals, prioritizing tasks and projects and contribute to the exceptional workplace CCP is. A manager in the IT Department assists with planning and coordinating activities to maintain operational integrity of the services provided by the IT department as well as oversee ITSM processes such as Request Fulfillment and Incident Management. You will promote employee development and support the team members in their tasks and projects in a professional manner. You will also oversee procurement, business partnering and demonstrate leadership where applicable. CCP employs some of the best technical experts in the world, the producer paves the way for them.
- Manage capable system administrators in multiple locations in the world.
- Create and maintain in co-operation with others, processes that help deliver services to our customers and players.
- Monitor performance and work closely with peers and colleagues to bring out the best in people.
- Identify and track Objectives and Key Results for continuous improvement.
- Collaborate with the IT Director in setting and reviewing budgets and managing cost.
- Oversee important ITSM processes and promote service quality.
- Identify areas of improvement to improve service quality for end-users
- Research for new technologies and alternative methods of efficiency.
- Participate in transforming CCP’s IT operations into a IT department that delivers services on multiple cloud platforms.
- Engage with vendors and partners globally.
- Assist technical experts in meeting their task and project goals.
- Preferably a bachelor’s degree or higher in information technology, business, computer science, engineering or other related fields.
- Experience in ITIL practices and preferably hold an ITIL certificate.
- Experience as an IT Operations Producer or Operations Manager with at least three years of related experience in managing people, budgets, goal setting and communication.
- A Detail, Analytical and Solution oriented mindset, capable of identifying and solving problems ad hoc.
- A positive, patient and energetic outlook on life.
- Very good English skills, both speaking and writing
CCP was founded in 1997 in Reykjavik, Iceland. With the launch of EVE Online in May 2003, CCP established itself as one of the most innovative companies in interactive entertainment, winning numerous awards and receiving critical acclaim worldwide. Since then, CCP has dedicated itself to the development of cutting edge games. CCP is founded on the principle of pushing the envelope and breaking new ground on all levels. Nowhere is this more evident than in our pioneering work in virtual reality, which we think will play an increasingly important role in gaming, and beyond, in the years to come. At CCP we see games as virtual realities. They are about creating experiences unattainable in any other form of media. A virtual reality is about true human interaction and true human emotions in a living and evolving world.
CCP encourages respect, dialog, interaction and cooperation between its employees and players on a deeper level than is common at other game companies. Through this, CCP improves the quality of its products and creates an inspiring and challenging environment for talent to thrive.
Home of the EVE Online development team, Reykjavik is called the “coolest” destination on earth, but the chilliest thing about Iceland is really its name
In January the temperature is usually warmer than in New York and apart from a few blizzards, the rest of the year is temperate and relatively mild. Reykjavik is the world's northernmost capital and the center of Iceland's thriving cultural and economic life. Although not a large city, it offers everything that a cosmopolitan capital prides itself in. There are a wide variety of restaurants in Reykjavik, and no doubt everyone can find something to suit his/her taste. The assortment of cafés and pubs is tremendous, and Reykjavik has become famous for its extreme nightlife. CCP is dedicated to create and maintain a culture of equality.