Engineer, Game Support

Job Type:
Permanent
Areas of Expertise:
Programming and Development
Region:
Mainland Europe
Area:
Germany
City:
Munich
Posted:
22-Mar-17
Company:
Travian Games GmbH
Job Ref:
198

YOUR ROLE @ TRAVIAN GAMES:

  • 3rd level support for our games worldwide (deployment, defect analysis…)
  • Analysis of problems and prioritization of defects as well as developing solutions and documentation
  • Planning, setup, maintenance and release management of gaming worlds
  • Administrative supervision of our tools infrastructure (i.e. ticket system)
  • Supporting our community managers in complex queries regarding technical and game related questions and issues
  • Defining requirements for our tools and for new features
  • Mediator between system administration, developers and non-technical teams
  • Consulting of our project leaders and product managers in developing features and tools -Further development of our processes and internal policies
  • Quality assurance 

YOUR PROFILE:

  • Completed vocational training in computer science or equivalent qualification
  • Profound experience and interest in browser games, MMO´s or social platforms
  • Affinity towards the internet, customer and service orientation
  • Self-dependent, structured, quality-conscious and independent way of working
  • Teamplayer with high solution orientation and very good analytical skills
  • Profound understanding of SQL-/PHP-/JavaScript or other programming languages
  • Understanding of server structures
  • Experience in working with bug tracking-tools (e.g. Jira) and ticket systems (e.g. OTRS)
  • Very good English language skills
  • German language skills are advantageous 

WHY TRAVIAN GAMES?

  • We take ownership seriously.
  • Less hierarchies, more fun.
  • Quality is in our DNA, we aim to be exceptional at what we do.
  • Our games are global and provide a long-lasting experience.

Can't wait to talk to us?  Click 'Apply Now' below, we're looking forward to hearing from you!

Contact Details:
Travian Games GmbH
Tel: +49 (0) 89 32 49 15-
Contact: Carola Knerr
Email:

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