IT Systems Engineer

Job Type:
Permanent
Areas of Expertise:
Technical and Customer Support
Region:
UK
Area:
South East UK
City:
London
Posted:
20-Apr-17
Company:
Splash Damage
Job Ref:

About Splash Damage

Splash Damage is an independently-owned studio on the outskirts of London, and we're all about crafting engaging multiplayer experiences. Our recent projects include our multiplayer shooter Dirty Bomb as well as Gears of War 4. We're now expanding our team for exciting new projects on PC and console, and are looking for superstars to help us make them happen.

The Role

With 7+ years of IT experience 3+ of which being at third line in a systems role, Splash Damage’s IT Systems Engineer will provide pro-active hands on support. Reporting directly to the Senior Engineer in the team, the IT Systems Engineer will provide excellent customer service and possess a keen technical knowledge to meet the company’s needs and ensure the smooth running of the department. In addition the IT Systems Engineer will be expected to be involved in Lab testing, deployment, auditing and management of IT solutions; compiling reports, and driving continuous improvement. Working with top tier enterprise solutions such as but not limited to Solarwinds, VMware & Veeam Enterprise Plus, Windows Server & System Center Datacenter Edition and Secure Productive Enterprise.

Responsibilities at a Glance

Design solutions to customer presented problems
Take ownership of entire systems and train others in their operation
Build, develop and manage infrastructure and development platforms
Support and maintenance of advanced server infrastructure
Provide high quality, responsive and consistent resolutions to IT Incidents
Take ownership of incidents throughout their lifecycle
Supporting the Service Desk, monitoring responsiveness and ensuring Cus-tomer Satisfaction.
Proactively improve the efficiency of Splash Damage through the research and implementation of collaborative and time saving IT Systems
Supervise and mentor junior members of the team, regularly introducing them to new technologies.

Competencies:

Technical:

Public Cloud IaaS Expertise (AWS and Azure)
PowerShell Scripting or coding experience
VMware & Hyper-V solutions design and implementation
System Center, Ansible, Automation & Containerisation
Fanatical knowledge of PC Gaming hardware including peripherals, sound cards, graphics cards and drivers
Advanced knowledge of Client Operating Systems and their management
Experience with Office 365 and the complexities within
Communication Technologies, Exchange, Outlook, Skype for Business
Advanced Active Directory Management
Advanced knowledge of networking technologies; TCP/IP, DHCP, DNS
Extensive hardware knowledge (able to build, diagnose, and repair comput-ers and servers)
Methodical troubleshooting skills
Server Operating Systems; Windows Server 2012 R2, 2016
Experience with enterprise network equipment / ASA Firewalls
Linux and open-source experience
Backup Best Practices and experience with major backup suites
Good knowledge of advanced storage technologies

Personal Characteristics:

Self motivated and Enthusiastic
A “Can Do” approach to duties and unexpected tasks
Sharp problem solving skills
Ability to work on own initiative and effectively as part of a team
Outstanding Customer Service Skills
Excellent Interpersonal Skills; verbal and written
Happy to provide on-call / remote cover for IT Systems
Interest in continued educational achievement in IT
Rapid assimilation of highly complex systems and large volumes of docu-mentation
Ability to communicate technical information to all audiences
Remain calm, efficient and productive under pressure, especially with time critical tasks at short notice
Flexibility to adapt to rapidly changing circumstances
Happy to travel to provide offsite IT support, both nationally and interna-tionally.
Ability to be a positive, patient & supportive tutor / role model to less expe-rienced staff
Methodical & scientific approach to diagnostics
Experience playing computer games, and a keen interest in video games software / hardware.

Experience:
Bachelor’s degree, or equivalent
7+ Years of Technical hands on IT roles
3+ Years at third line with a track record of excellent system design & de-ployment
Desirable: MCSE, MCSA, CCNA, VCP, VCAP, AWS-C, Azure MCP

Perks & Benefits

Alongside our brand-new headquarters, stocked up drinks fridge and a never-ending supply of coffee, all of our roles come complete with the following perks and benefits:

- Private medical insurance that will covers you, your partner, and children
- Private dental insurance that significantly reduces cost of dentistry for you, your partner, and children
- Pension scheme where the company matches your contribution
- Complimentary gym membership
- Free eye tests + discounted glasses
- Quarterly revenue share after 1 year of service
- Brand new state of the art office
- Life drawing classes, and massage allowance
- Free fruit juices and soft drinks + Beer and pastries on a Friday.
- Childcare voucher scheme
- Employee assistance programme
- Referral fee

Studio Culture

Splash Damage offers a fun, friendly and relaxed working environment. Everyone here shares a passion for video games and that shows in daily office life. We also regularly get together for social events like pub quizzes, cinema nights, football, and company parties.

Contact Details:
Splash Damage
Tel: -
Contact: jobs@splashdamage.com
Email:

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