Community Moderator

Job Type:
Permanent
Areas of Expertise:
Community Management
Region:
Mainland Europe
Area:
Romania
City:
Bucharest
Posted:
17-Oct-17
Company:
Gameloft - Romania
Job Ref:

About the job
We are looking for an enthusiastic Community Moderator!
*Important note: the job is for a determined period

We are looking for an enthusiastic Community Moderator responsible with improving our game communities’ sentiment, providing social customer support and fostering a healthy and safe community for players on social media channels.
The Community Moderator will be monitoring Facebook posts, comments that are posted on message boards, websites, forums and the like, as well as providing support, settling disputes, removing posts that are offensive or those that break forum rules and organizing discussion threads.

Responsibilities:
Monitor discussions on Social Media and Forums, respond in a timely fashion where appropriate
Educate and support players via discussions on the forums & on Facebook. Identify, track, report and help solve their emerging issues
Collaborate with other teams in finding swift solutions for the issues reported by players via social media
Collaborate with Game Community Managers to identify, empower, monitor community contributors in the forums and other social media
Reinforce and participate in the feedback cycle from customers to the game team and back
Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings and educating the community to leave their comments in the correct places
Review, collect and accurately classify the nature of user-generated content from a range of social media and community platforms including Facebook and Game Forums. Provide extensive reports on community feedback, by using qualitative and quantitative metrics
Reposting Social Media content across local Gameloft Social Media Channels

Profile
Candidate profile:
Excellent command of English language, both verbal & written (second language is a big plus);
Passion for games and nice to have: a good video game experience (knowledge of game styles and gaming experiences)
Familiar with forums, Facebook and other discussion hubs
Ability to understand online conflicts and knowledge on how to mitigate them
Computer Literate (Internet Browsing, Windows, MS Office with emphasis in Excel);
Ability to communicate clearly, both written and in speak;
Ability to handle customer complaints, even when handling unpleasant customers;
Ability to work accurate and with eye for detail;
A pleasant and friendly style and a proactive attitude;
To be a team player;

Why join Gameloft

You want to be part of an exceptional experience, within a company that is constantly growing.
You want to work with talented people who are industry pioneers.
You want to join a global company and meet great people around the world from all walks of life.
Or, you are just looking for a fun place to work!

What Else can Gameloft Romania offer you?
Motivating salary
Lunch tickets
Medical insurance package, in partnership with Regina Maria Clinic
Supportive working climate, a team with a free communication style and the chance to be rewarded for outstanding performances
A chance to work in a real multinational team
A modern office complex including:
Cafeteria with hot food open during working hours
Dedicated gym with personal trainers and various facilities
3 massage rooms inside the building
Relaxation area with pool tables, ping pong tables, darts, Foosball
A dedicated kickboxing gym with free trainers and classes
Free aerobic, Zumba, Pilates, healthy back, TRX classes inside the gym
Free access to football and basketball courts
Free psychological counseling
Kindergarten inside our courtyard

Contact Details:
Gameloft - Romania
Tel: +40364.22.80.00
Contact: Recruitment Team
Email:

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