Live Services Manager - Online Studios

Job Type:
Areas of Expertise:
Hunt Valley
Zenimax Media Inc.
Job Ref:

ZeniMax Online Studios is seeking a Live Services Manager. The successful candidate will be expected to have in-depth experience launching and supporting online products with a focus on delivering high quality service to a large population. The Live Services Manager also provides direction to the community, support and feature teams based on player activities and the organizational response. You will also work with business leadership to coordinate Marketing, PR, Legal and other departmental efforts tied to our product. Candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly-desirable outcomes.


Aggregate details and provide summarized messaging that evokes behavior change
Quantify any requests of other teams with the business value
Stage data for the purposes of player messaging
Negotiate and coordinate resources for activities
Manage handoffs between your team and teams that are up and downstream
Prioritize open issue list based on quantifiable business justification
Gather, interpret and manage large volumes of data from many sources
Demonstrate either correlation or cause/effect between feature/service changes and customer behavior
Lead teams through maintenance, product update and outage efforts


3-5 years in a position where you demonstrated your contribution to high-quality live service
2-5 years in a position where you demonstrated your ability to prioritize organizational wins over individual or team wins
Demonstrated ownership of individual and team success and/or failure
Solving skills contributed to organizational success
2-5 years in a lead role
Game Industry Experience is desirable, but not required

Contact Details:
Zenimax Media Inc.
Tel: (301)-948-2200
Fax: (301) 926-8010
Contact: Recruitment Team

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