Game Master / Customer Support Representative (FR+EN) (m/ f)

Location: Berlin, Germany Department: Aeria Games Type: Full Time Min. Experience: Mid Level
Aeria Games is a wholly-owned subsidiary of the gamigo Group and a leading publisher of free-to-play online multiplayer games. Founded in 2006 the rapidly growing community includes now over 70 million registered players. At the headquarters in Berlin, Germany, employees of 45 nations work together on the company’s diverse portfolio of games that includes titles like Dawn of Gods, Aura Kingdom, Goal One, and dozens more in a multitude of game genres.

Game Master / Customer Support Representative (m/f) (French+ English)

Your responsibilities:

Communicate with customers to understand their needs and demands
Answer e-mail customer support tickets in a professional manner
Manage and promote in-game and forum events
Ensure that every player and character gets a bit of the spotlight
Write compelling error-free texts to increase player participation or sales
Maintain a fun and cooperative gaming community
Test and write bug reports for content in development
Evaluate upcoming games and provide feedback
Work in a team and share information across multiple international teams

Your qualifications:

Experience in customer support
Experience with and passion for online or mobile games
Proficient in French and English, German is a plus
Experience in growing or moderating an online community and sales is a plus
Ability to handle difficult customers in a polite, professional manner
Willingness to work during peak gaming hours: nights, weekends, holidays
Team player with a pro-active attitude

What we offer:

A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
A fun and lively work environment in an energetic gaming company in the very heart of Berlin (Kreuzberg)
A very international team of passionate colleagues
Regular company parties, team events and a proper gaming room

Contact Details:
Aeria Games Europe GmbH
Tel: .
Fax: .
Contact: Recruitment Team

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