Crytek is looking for an experienced, multilingual Technical Customer Service Representative-SPANISH to join the Global Customer Support department in Frankfurt. The successful individual will possess a passion for customer service as well as online video gaming. Previous experience in customer service in a video gaming environment is a strong plus.
-Independently find solutions and answer issues reported by customers.
-Provide customers with solutions on in-game, technical or account related issues.
-Communicate to players through means of Ticket System.
-Champion customer support policies and procedures.
-Competent in translation and creation of internal and external knowledge base articles.
-Act as an escalation point.
-Actively look for opportunities to increase Crytek’s quality of customer service.
-Show a friendly and professional attitude towards customers as well as employees at all times.
-Fluency in Spanish and English. Any additional languages are a strong advantage.
-Minimum of 1 year of experience providing technical customer service.
-Experienced in PC troubleshooting. Good understanding of PC and Internet technologies.
-Proficiency using MS OS and Office software (Word, Outlook, Excel…).
-Ability and willingness to work in a rapidly changing environment.
-Comfortable addressing multiple issues simultaneously.
-Comfortable highlighting customer issues to management and other departments in a constructive manner.
-EU work permit is required
-Willing to relocate to Frankfurt am Main area, Germany.
-Experienced in working within the video gaming industry.
-A passion for video games.
-ITIL knowledge is an advantage but not a must.
What you can expect from us:
-A refreshing yet highly professional atmosphere in a diverse team.
-Flexible work time.
-Free public transportation ticket, which lets you use public transport free of charge 24/7.
-Free onsite German lessons for our employees and partners / spouses.
-Company language is English. Any additional language is a plus, but not a requirement.
-A company apartment for your first few months and help in finding a private apartment....and many more!
Crytek is an independent videogame developer, publisher, and technology provider dedicated to pushing the boundaries of gaming with its cutting-edge 3D game development solution CRYENGINE. With headquarters in Frankfurt am Main (Germany) and studios in Kiev (Ukraine), Budapest (Hungary), Sofia (Bulgaria), Seoul (South Korea), Shanghai (China), and Istanbul (Turkey), Crytek has created multiple award-winning titles, including the original Far Cry, the Crysis series, Ryse: Son of Rome, Warface, and The Climb. Crytek delivers fun and innovative gaming experiences for PC, consoles, and VR and continues to grow its reach in the games-as-a-service market. Every Crytek game is created with CRYENGINE, which can be used by anyone to create games on a Pay What You Want business model.
For more information visit www.crytek.com and www.cryengine.com .