Computer Support Technician (Internship or Temporary)

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About Gameloft

A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is a Vivendi company.

At Gameloft Montreal, you’ll be working with the world’s best game developers. Our studio has developed, and continues to develop, hit titles that include the Dungeon Hunter, Modern Combat and Gangstar series.

We are currently looking for a Internship or Temporary Computer Support Technician for a six months contract to offer internal IT support to a varied clientele (artists, designers, programmers, administrative staff, etc.) in order to ensure the proper functioning of their workstations, software and other peripherals.

From the beginning of your adventure with us, you will be tasked with:

-Managing the inventory of various mobile devices operated by users
-Providing PC support and troubleshooting hardware and software on employee systems (issues with email, network, and peripheral equipment, for example)
-Installing applications and operating systems, upgrading and performing maintenance according to standards defined by the GNS (Global Network Services) team
-Installing and deploying hardware, including PCs, printers, and telephones
-Automating tasks whenever possible
-Documenting and preparing FAQs
-Managing the inventory of IT equipment and licenses
-Managing the inventory of mobile devices
-Sending and receiving equipment to/from other studios
-Installing and updating mobile games and operating systems on various mobile devices
-Performing all other related tasks

Experience and qualifications:

-Experience as a computer technician in a technical support service, an asset
-Studies in Computer Science or a related field
-Experience managing, maintaining, and troubleshooting a large installed base of PC computers (mainly Windows 7 and Windows 8/8.1) in a dynamic environment
-Experience and excellent knowledge of MS Windows systems (especially Windows 7 and Windows 8/8.1), office technology applications, and basic knowledge of networking (web, FTP, SMB, etc.)
-Experience with a corporate VoIP system
-Experience with enterprise-class deployment and inventory applications is an asset
-Experience with enterprise-class antivirus solutions is an asset
-Experiencing with Ghost, Sysprep, WinPE (or other software) is an asset
-Knowledge of the mobile market (devices, OS and app stores) is an asset
-Knowledge of open-source software (Open Office, Thunderbird, etc.) is an asset
-Good interpersonal, communication and organizational skills
-Good sense of analysis and able to solve configuration problems
-Able to work under pressure in an ever-changing environment
-Highly motivated, proactive, and able to work independently and learn quickly
-Fluency in English and French both oral and written

And above all, motivation and a passion for your work!

Why Join the World of Gameloft?

Because you want to be part of an exceptional experience within a company that is constantly growing!
Because you want to work with talented people who are industry pioneers!
Because you want to join a global company and meet great people around the world from all walks of life.
Or, just because you’re looking for a great place to work!

Contact Details:
Gameloft - Montreal
Tel: 514-798-1700
Fax: 514-787-0092
Contact: Recruitment Team

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