Junior IT Technician - SUMO SHEFFIELD

Job Type:
Areas of Expertise:
Technical and Customer Support
North East UK
Sumo Digital Ltd.
Job Ref:

About Sumo

Sumo Digital is one of the UK's most prolific and secure independent game developers with a talented team of over 230 staff currently based in Sheffield. A second UK studio in Nottingham has recently opened with many fantastic new opportunities on the horizon.

Since our inception in 2003 we have had a had a string of successful titles across all gaming platforms for partners that include Microsoft, SEGA, Sony, Disney and many more.

Our most recent successes include Forza Horizon 2 (Xbox 360), LittleBigPlanet 3 (PlayStation 4, and PlayStation 3) and Disney Infinity 3.0 Toy Box Speedway (multi-platform). We are also incredibly proud to be working on the highly anticipated Crackdown 3 (Xbox One) and Dead Island 2 (multi-platform) plus several other exciting but yet unannounced projects.

2016 will be Sumo’s biggest and best year ever. Come and be part of it.
Role and Purpose

We are looking to recruit a Junior IT Technician at our busy Sheffield studio. The role would suit a motivated and enthusiastic individual, ideally with at least one year's experience working in an IT support role. The role will include training for professional IT certifications (eg MCP, MCTS, MCSE, CCNA).


The role’s primary purpose is assisting with the day-to-day maintenance of over 300 workstations and providing first class support to IT, ensuring tasks are completed in a timely manner whilst prioritising accordingly with relevant guidance. This role offers a great opportunity to work in a highly creative and fast-paced videogame development studio.

Main Duties:
-Providing 1st line and 2nd line support
-Unboxing, logging, setting up and sending back development hardware as required for the studio
-Workstation and laptop repairs
-Working with imaging software and making images for PCs
-Basic understanding of software licensing
-Build and customisation of Sumo specific hardware and software
-Ad hoc PC duties e.g. installing software, printers, changing peripherals etc.
-At busy times there will be occasional ad-hoc facilities duties including desk/furniture/equipment assembly and movement around the studio campus

Skills Experience and Qualifications

-Excellent knowledge of Windows Operating Systems
-Knowledge of Active Directory and Remote Desktops
-Experience using Call Logging Systems
-Some knowledge of Apple Mac operating systems
-Good communication skills and the ability to quickly deal with SLA’s
-Dealing with customer problems and queries in a Windows and Apple Mac mixed environment
-Ability to provide Microsoft Office and printer support
-Ability to use initiative to ensure all tasks are completed to a high standard and within the allocated SLA time frames
-Ability to provide accurate and up to date progress on tasks, both completed and outstanding

-Any knowledge of MDT toolkit / WDS / SCCM and other deployment tools
-MCP certifications beneficial
-CCNA Certification would be beneficial
-Any experience of dev kits or development tools for the PlayStation, Xbox or Wii platforms would be extremely beneficial.
-Other certifications such as ITIL are also welcomed
-Linux operating systems specifically Redhat/CentOS

What We Offer

We offer a super benefits package including generous holidays, flexitime and excellent employee benefits. Further perks include our legendry annual Sumo Big Day Out, plus epic Christmas parties, money on your birthday, on site free gym and free fruit for everyone! Our new, regular studio Game Jams are a highlight - staff spend a full day developing and pitching their own game ideas for possible development by Sumo.

Our environment is relaxed, friendly and built upon the basis of every team member having the opportunity to shine and have a realisable input into the games we create. We are a very happy ship with lots of incredibly nice people that partake in shared interest groups, lunchtime clubs, charity fundraising events and lots of socialising.

We are proud to be located in Sheffield, just off J34 of the M1 offering easy road and rail access from Leeds, Manchester and the Midlands. Sheffield itself enjoys wealth of facilities including world class sporting facilities, stunning theatres and galleries, shopping, restaurants and incredible parks and green spaces - all on the doorstep of the beautiful Peak District National Park. We love it here.

Contact Details:
Sumo Digital Ltd.
Tel: 0114 2426766
Contact: Rebecca Askham

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