Senior Community Manager, Online Games - Bethesda Softworks

Job Type:
Permanent
Areas of Expertise:
Community Management
Region:
USA
Area:
Maryland
City:
Rockville
Posted:
23-Sep-16
Company:
Zenimax Media Inc.
Job Ref:

Reporting to the Global Community Lead, this successful candidate will manage the day-to-day operational activities and teams for Bethesda’s online titles, including games such as The Elder Scrolls Online and The Elder Scrolls: Legends and Quake Champions. Duties include managing official community websites, social media channels, and within the game itself. In this role, the candidate will also work closely with Bethesda’s Communications and Development groups.

Responsibilities:

Oversee community planning and execution for online titles with live service community management teams.
Lead development of pre and post-launch community strategy to help foster and build community-generated content, forum discussions, downloads, and other interactions.
Collaborate with internal departments to ensure that community feedback is addressed.
Help develop community assets such as game videos, social media content, podcasts, developer interviews, product updates.
Maintain consistent presence and promote user-friendly environment on community message boards, social media, and within our online games.
Work in collaboration with Development, Quality Assurance and Customer Support teams to ensure a positive player experience.
Help conduct private and public tests to gather community feedback that will help improve final product quality.
Create and distribute community reports including community reaction, metrics, and research.
Assist with the company's involvement in trade shows, exhibitions, and other events.
Assist other members of the community team with community-related tasks.
Generate reports regarding the online community and customer reviews; analyze the results.

Requirements:

BS degree in Marketing, Communications, Public Relations or equivalent experience;
5+ years experience in community management (online games a plus);
Strong understanding of popular social networking tools and trends;
Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities;
Drive to innovate community practices and bring community management to the next level;
Proven history of maintaining and developing an online community;
Excellent written and verbal communication skills;
Public speaking and live broadcast/stream experience;
Ability to work collaboratively in a team environment;
Demonstrated initiative and positive spirit in a rapidly changing environment;
Experience with photo/video/podcasting editing a plus;
Ability to maintain strict confidentiality with privileged information, work well with others and handle a high-pressure environment;
Passion for online games and Bethesda Softworks’ games.

Contact Details:
Zenimax Media Inc.
Tel: (301)-948-2200
Fax: (301) 926-8010
Contact: Recruitment Team
Email:

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