IT HELPDESK SUPPORT

Job Type:
Permanent
Areas of Expertise:
Technical and Customer Support
Region:
Canada
Area:
Vancouver
City:
Vancouver
Posted:
06-Sep-16
Company:
Relic Entertainment
Job Ref:

Do you have a love for technology and a knack for solving problems?

If so, our IT Helpdesk Support role(s) might be the perfect fit for you!

Relic Entertainment, a wholly owned studio of SEGA, is the award winning RTS developer of Homeworld, Dawn of War and Company of Heroes, and we’re on the hunt for IT Helpdesk Support to join our team.

As a studio, our role is to create a workplace where people are energized and empowered to not only do their best work but to continually surpass their best. We’ll push you out of your comfort zone to become the best version of you by giving you the ownership and creative freedom to solve our most challenging problems.

As part of our IT Helpdesk Support team you will…
Be the first line of technical support for 150+ employees in a fast-paced game development studio
Review and action helpdesk requests – ensuring that you review urgency and prioritize (or escalate!) as needed
Build, image and deploy machine hardware & software while coordinating and maintaining studio equipment inventory too!
Support new hire setup and studio moves – ensuring that both are as pain-free as possible!
Troubleshoot issues with hardware, software, network, A/V boardrooms, printers and phones
Be an advocate for growth and scalability – we want you to challenge the status quo, speak up about opportunities and be a champion for awesome customer service
Assist with any ad-hoc IT and/or facilities projects – they always come up and we want YOU to be involved!

We’re looking for someone who has…
Education and/or experience in Computer Science or IT support – it would be awesome if you have previously managed helpdesk tickets!
A love for technology – including hardware/software knowledge and troubleshooting skills (Windows 7/8/10, Hardware A+, iOS)
Exceptional customer service skills – a desire to “wow” our employees, coupled with the patience to solve tough problems
Excitement, energy and a positive attitude!
A love for games!

It’s a bonus if you have…
IT experience within a game studio or software development company
Experience working with Windows Server and/or Linux

Interested?
Please apply through our careers page (www.relic.com)! Make sure to tell us a bit about yourself and let us know why YOU would be a great fit for our team!

Next Steps?
Regrettably, we are unable to interview all applicants. Please be patient while we review every application!

Note: Please note that we expect to fill multiple positions (at various levels) through this posting. Keep in mind that we are only able to accept applications from individuals who are legally qualified to work in Canada.

Have you heard? We’re making Dawn of War 3!

Contact Details:
Relic Entertainment
Tel: 604.801.6577
Contact: Recruitment Team
Email:

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