SENIOR IT HELPDESK SUPPORT

Job Type:
Permanent
Areas of Expertise:
Technical and Customer Support
Region:
Canada
Area:
Vancouver
City:
Vancouver
Posted:
07-Nov-16
Company:
Relic Entertainment
Job Ref:

Do you have a love for technology and a knack for solving tough problems?

If so, our Senior Helpdesk Support role might be the perfect fit for you!

Relic Entertainment, a wholly owned studio of SEGA, is the award winning RTS developer of Homeworld, Dawn of War and Company of Heroes, and we’re on the hunt for Senior Helpdesk Support to join our team.

As a studio, our role is to create a workplace where people are energized and empowered to not only do their best work but to continually surpass their best. We’ll push you out of your comfort zone to become the best version of you by giving you the ownership and creative freedom to solve our most challenging problems.

As our Senior Helpdesk support, you will understand what “wow” customer service looks like and use this to rebuild the way we do helpdesk so that our tools, processes, and documentation can meet our evolving needs of making quality AAA games.

What you’ll be doing…
Taking full ownership of IT Helpdesk – We need you to roll up your sleeves to make sure helpdesk is a well-oiled machine
Acting as a mentor to the IT team - When no else can solve a tough problem, we’ll count on your wisdom to ease the technical distress while helping the team power up
Redefining the way we do helpdesk – you know what awesome helpdesk looks like and we want your help to create this at Relic through an arsenal of new technology & standards
Meeting our unique development needs – we’ll be counting on you to rebuild our asset management inventory, imaging tools and processes, & machine build set-ups
Empowering Relicans through a self-help IT portal – we want your help to build documentation & FAQs that ultimately set the team up for success both now and in the future
Acting as an advocate for growth and scalability – we want you to challenge the status quo, speak up about opportunities in the industry and be a champion for customer service
Assisting with any ad-hoc IT and/or facilities projects – they always come up and we want YOU to be involved!

What you should have…
4-8 years of IT support experience with a background in managing the buildout of support tools
A love for technology – including hardware/software knowledge and troubleshooting skills (Windows 7/8/10, Hardware A+, iOS)
Experience working with Windows Server and/or Linux
Exceptional customer service skills – a desire to “wow” our employees, coupled with the patience to solve tough problems
Excitement, energy and a positive attitude!
A love for games!

It’s a bonus if you have…
IT experience within a game studio or software development company

Interested?
Please apply through this portal - you'll see the link below! Make sure to tell us a bit about yourself and let us know why YOU would be a great fit for our team!

Next Steps?
Regrettably, we are unable to interview all applicants. Please be patient while we review every application!

Note: Please note that we expect to fill multiple positions (at various levels) through this posting. Keep in mind that we are only able to accept applications from individuals who are legally qualified to work in Canada.

Contact Details:
Relic Entertainment
Tel: 604.801.6577
Contact: Recruitment Team
Email:

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