IT Support Specialist - ZeniMax Media

Job Type:
Areas of Expertise:
Technical and Customer Support
Zenimax Media Inc.
Job Ref:

We are looking for an enthusiastic, self-motivated IT Support Specialist to join our team at the ZeniMax Media corporate headquarters in Rockville, MD. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.


Provide technical support to end users by phone, email, and in person in a friendly, professional manner
Take ownership and monitor support requests to ensure a timely resolution
Deploy, configure, and support personal computers, laptops, and network appliances
Identify, research, and resolve hardware, software, and network issues
Install hardware components, drivers, and other upgrades
Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
Track hardware and software assets in an inventory system
Unpack new hardware and RMA or dispose of defective hardware
Assist with and lead new projects as they arise
Perform other tasks as assigned


1 to 2 years of corporate IT experience
Excellent customer service and communication skills
Strong PC hardware and software experience (build, repair, and troubleshooting issues)
Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
Extremely detail-oriented, trust-worthy, and reliable
Must be a team player and be willing to work independently with minimal supervision
Able to lift 60 pounds (monitors, computers, printers, servers)
Be able to assist with occasional afterhours emergency on call support
The desire and ability to grow and improve technical skills on a daily basis
Bachelor’s degree in Information Systems or equivalent experience
Experience in IT support
Experience with networking appliances and technologies such as switches and Wi-Fi
Experience with Audio/Video equipment

Contact Details:
Zenimax Media Inc.
Tel: (301)-948-2200
Fax: (301) 926-8010
Contact: Recruitment Team

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