Technical Designer - CRYENGINE Support

Crytek is looking for an experienced Technical Designer to join our CRYENGINE Support team in our Frankfurt, Germany studio.

As a Technical Designer in the CRYENGINE Support team, you will work closely with our CRYENGINE Licensees to remove their roadblocks by assisting them with issues they encounter with our CRYENGINE Sandbox and related tools, as well as helping them optimize their levels and workflows.
You will take ownership of Licensee requests, come up with solutions and cooperate with Operations, Business, R&D, our Content Team and other teams as necessary to solve all issues in a timely manner while continuously exceeding the high quality standards customers expect from CRYENGINE.
You will also prepare and deliver trainings on- as well as offsite for Licensees and educational institutions and contribute to the ongoing improvement of the CRYENGINE Sandbox and other related tools through feedback.

Responsibilities :

-Taking ownership of issues & questions from Licensees related to our CRYENGINE Sandbox and other related tools.
-Become an expert about the CRYENGINE Sandbox and other related tools, identifying and developing best practices.
-Liaise with other departments and teams to find the right solutions to our Licensees’ requests.
-Assist the Business Development and Sales Team with in-depth knowledge about CRYENGINE features.
-Prepare teaching material for training both internal teams and external partners.
-Travel to licensees’ premises and tradeshows to provide training & and give presentations about CRYENGINE Sandbox and other tools as required.
-Create high quality support documentation.
-Assist the Content Team with the creation and optimization of sample games/missions.
-Demonstrate ownership and responsibility.
-Demonstrate a desire to learn and grow professionally.
-Complete tasks in a timely manner and to a consistent high quality standard.

Requirements :

-3+ years of professional experience in a game production or similar context.
-1+ shipped AAA titles on PC, Xbox One, Xbox 360, PS4 or PS3.
-Strong technical background (e.g. Scripting, Profiling).
-Strong Game/Level Design or Programming skills would be a plus.
-Excellent problem-solving skills.
-Show a strong passion for customer service and satisfaction.
-Keep a positive team-oriented attitude.
-Be proactive and self-motivated, work without direct supervision.
-Willing to travel to conferences and Licensees’ premises as needed.
-Excellent English communication and writing skills.
-Willing to relocate to Frankfurt am Main area , Germany.

What you can expect from us:

-A refreshing yet highly professional atmosphere in a diverse team.
-Flexible work time.
-Free public transportation ticket, which lets you use public transport free of charge 24/7.
-Free onsite German lessons for our employees and partners / spouses.
-Company language is English. Any additional language is a plus, but not a requirement.
-Extensive assistance with getting visa, work permits and communication with local authorities.
-Relocation support.
-A company apartment for your first few months and help in finding a private apartment....and many more!

About Crytek

Crytek is an independent videogame developer, publisher, and technology provider dedicated to pushing the boundaries of gaming with its cutting-edge 3D game development solution CRYENGINE. With headquarters in Frankfurt am Main (Germany) and studios in Kiev (Ukraine), Budapest (Hungary), Sofia (Bulgaria), Seoul (South Korea), Shanghai (China), and Istanbul (Turkey), Crytek has created multiple award-winning titles, including the original Far Cry, the Crysis series, Ryse: Son of Rome, Warface, and The Climb. Crytek delivers fun and innovative gaming experiences for PC, consoles, and VR and continues to grow its reach in the games-as-a-service market. Every Crytek game is created with CRYENGINE, which can be used by anyone to create games on a Pay What You Want business model.

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Contact Details:
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Contact: Recruitment Team

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