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Player Support Representative (Part-Time)

4F93BC4CC8_crt:1716314587399

PTW

Competitive

Makati, Philippines

Philippines

Customer Services

ASAP

21/05/2024

Junior-Associate

Temporary | Full Time

No

Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.

In this part-time role, you'll have the flexibility to choose shifts or time based on your availability.

Responsibilities:

  • Promptly respond and help players with their questions, queries, and problems either via email and/or chat.
  • Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution.
  • Explain and guide customers through product features and functionalities.
  • Stay focused on the quality by ensuring consistency and adherence to high standards.
  • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
  • Maintain an average handle time of 8 minutes on email and 12 minutes on chat.
  • Handle up to three concurrent chats while working on chat channel.
  • To deliver customer satisfaction level of 70% or above.
  • Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and process.

Requirements

Minimum Technical Requirements for this job include:
  • Windows/Apple laptop or desktop
  • Latest processor and operating system
  • Minimum of 4 GB RAM
  • Microphone and audio enabled
  • Available free USB port
  • Internet speed: 20 mbps or higher

Ideal candidates must have the following:
  • Strong written & verbal communication skills.
  • Full proficiency in English languages.
  • Logical, analytical, and reasoning skills.
  • Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
  • The willingness to adapt to our working style and method.
  • Good computer skills and fair networking knowledge.
  • A positive, empathetic, and professional attitude towards players at all times.



Keep Calm and waka waka...