Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix is expanding globally, and we're looking for a talented Workplace Experience Specialist to join our Tres Cantos office. This is a hands-on, high-impact role for someone who thrives in a fast-paced environment and is passionate about creating exceptional workplace experiences.
You'll own the day-to-day operational excellence of our Tres Cantos office - spanning Events, Food & Beverage, Accessibility, and Front of House - while collaborating with EMEA and global Workplace teams to ensure our spaces reflect the Netflix brand and culture.
This role reports to the Workplace Manager and is a key part of a team that shapes how employees and visitors experience Netflix every day.
What You'll Do
Front of House & Operations
- Own the Front of House experience, ensuring a seamless, professional, and welcoming environment for all employees and visitors
- Oversee the execution of shipping, receiving, and mail distribution, ensuring high service standards
- Monitor ticketing systems and experience requests, ensuring timely, high-quality resolution and generating reports with actionable recommendations
Events
- Plan, coordinate, and execute all in-house events end-to-end - from concept through to delivery - acting as the primary point of contact for partners, vendors, and stakeholders
- Continuously develop innovative event concepts that reflect the Netflix brand and serve a diverse employee base
Food & Beverage
- Serve as the operational lead for all F&B services, including daily meals, pantry management, and event catering
- Source and onboard new vendors, support RFP processes for new vendors when required, and continuously improve F&B offerings to meet the needs of a diverse workforce
Onboarding & Communications
- Lead Workplace Onboarding Live Sessions for new hires and vendors on their first day
- Own all workplace communications via Slack, digital screens, and newsletters
- Maintain up-to-date Workplace ELP content
Accessibility & Inclusion
- Lead Accessibility and Inclusion & Diversity (I&D) initiatives locally, ensuring spaces and services are welcoming and usable for people with a variety of needs and working styles
- Partner with ERGs, cross-functional teams, and stakeholders to drive service excellence
Vendor & Stakeholder Management
- Manage vendor relationships to ensure consistently high service levels, with a focus on inclusion, diversity, and accountability
- Collaborate with external design agencies and the Global Design Team on branding, artwork, and digital content
Transportation & Safety
- Manage employee transportation programs, including shuttle services
- Serve as a member of the Emergency Response Team
EMEA Support & Projects
- Support other EMEA offices on workplace experience initiatives on an ad-hoc basis
- Take on stretch assignments, pilots, and cross-functional projects as needed
What We're Looking ForExperience & Skills- 4+ years of experience in Workplace Experience, Facilities, Office Management, or a closely related field
- Proven track record managing vendors and third-party service providers
- Experience in planning and executing corporate events of varying scale
- Familiarity with health, safety, and compliance standards in a workplace setting
- Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets, Slides)
Mindset & Approach
- Self-motivated and proactive - you know when to act and when to escalate
- Strong eye for detail with the ability to manage multiple priorities simultaneously
- Creative thinker who can develop a vision and bring it to life operationally
- Demonstrable problem-solving skills and sound judgment under pressure
- Genuine passion for inclusion, accessibility, and creating equitable experiences
Communication
- Excellent written and verbal communication skills in both Spanish and English (bilingual required)
- Comfortable communicating across all levels of the organisation and with global teams
Flexibility
- Willingness to occasionally work outside standard office hours with reasonable notice
- Open to travel to other regional and global Netflix offices
Culture
- A clear understanding of and genuine enthusiasm for the Netflix Culture
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
