Tulsa, United States
United States
Animation
ASAP
08/10/2026
Not specified
Permanent | Full Time
No
At Aristocrat, we are committed to bringing happiness to life by harnessing the joy of play. The Aristocrat Class II (ASCC2) Systems Support Analyst I (SSA I) supports the day-to-day operation of critical systems across the Aristocrat Class II environment. This role is responsible for creating service tickets, monitoring, troubleshooting, and maintaining enterprise systems to ensure 24/7/365 operational stability and availability.
The SSA I is a frontline technical resource, handling incidents, service requests, and critical issues while coordinating with internal teams and field personnel. This position demands working in a high-availability, fast-paced environment, where rapid response and effective resolution are essential to maintaining system uptime.
What You'll Do
* Monitor and support enterprise systems, networks, and applications in a highly regulated environment to maintain system availability and performance.
* Respond to incidents received through phone, email, monitoring tools, and ticketing systems, prioritizing issues and working toward timely resolution.
* Create, update, and manage service tickets, ensuring accurate documentation, categorization, prioritization, and closure.
* Remotely troubleshoot and resolve issues involving servers and network infrastructure
* Coordinate incident response activities, including communications, escalation, tracking, and resolution of critical issues.
* Monitor system alerts, identify potential issues, and follow established incident management procedures to minimize service disruptions.
* Partner with engineering, field technicians, and other teams to resolve operational and technical issues and support ongoing system reliability.
* Support scheduled jobs, installations, system configurations, upgrades, and implementation activities, including required documentation and service requests.
* Maintain clear and timely communication through status updates, incident reporting, and collaboration tools during service events and outages.
* Adhere to remote access, security, and regulatory compliance requirements, including Tribal Gaming regulations.
* Analyze recurring issues and trends, contribute to process improvements, and develop documentation, procedures, and knowledge base articles to support operational efficiency.
*What We're Looking For*
* An Associate degree in information technology or 2+ years of validated experience in comparable areas, or equivalent experience, is preferred
* Ability to obtain a gaming license in all jurisdictions where Class II products operate
* Solid understanding of computer networks, hardware, software and relevant certifications such as CompTIA A+ or Network+ are a plus
* Familiarity with Hypervisors/Virtual Machines, Replication, SQL, Postgres, Kubernetes and data backup and recovery processes
* Experience with system monitoring tools and troubleshooting techniques, along with excellent problem-solving and analytical skills capable of identifying and solving problems effectively in a fast-paced environment
* Strong written and verbal communication skills, with capacity to operate independently and collaborate multi-functionally among colleagues
* Ability to read, write, speak English and able communicate technical information clearly to non-technical staff.
* Bold demeanor with a determination to continuously improve and ability to collaborate effectively within a team.
* Travel required - 0-25%
*Physical Requirements*
* Assigned duties are accomplished primarily in an office/production setting. Ability to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues.
* Must have the manual dexterity to operate a computer and other vital office/production equipment.
* May be required to bend, reach, and lift up-to 50 lbs.
Opis stanowiska mógł zostać sprawdzony i udoskonalony przy użyciu narzędzi wykorzystujących sztuczną inteligencję w celu poprawy przejrzystości, spójności i inkluzywności. Ostateczna treść, wymagania dotyczące stanowiska oraz decyzje rekrutacyjne podlegają weryfikacji przez człowieka i zatwierdzeniu przez Aristocrat.
*Filozofia wynagradzania* Oferujemy kompleksowy pakiet wynagrodzenia i świadczeń, zaprojektowany tak, aby pozostawać konkurencyjnym na rynku, wspierać dobrostan pracowników oraz doceniać ich wkład w nasz sukces. Nasze podejście opiera się na zasadzie wynagradzania za wyniki, nagradzając indywidualny wpływ i osiągnięcia. Twój indywidualny pakiet wynagrodzenia zostanie określony na podstawie takich czynników jak umiejętności, doświadczenie, kwalifikacje oraz lokalizacja.
W zależności od stanowiska i lokalizacji możesz być uprawniony(-a) do otrzymywania rocznych premii i świadczeń motywacyjnych, benefitów związanych ze zdrowiem i dobrostanem, płatnego czasu wolnego, programów emerytalnych, ochrony ubezpieczeniowej oraz innych lokalnych lub ustawowych świadczeń.
Szczegółowe informacje dotyczące wynagrodzenia i świadczeń dla tego stanowiska zostaną omówione podczas procesu rekrutacyjnego.
Keep Calm and waka waka...
