Boston, United States
United States
Not specified
ASAP
08/10/2026
Not specified
Permanent | Full Time
No
The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment.
*What You'll Do *
Leadership & Team Management
* Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
* Establish clear goals, benchmarks, and performance metrics aligned with business objectives.
* Develop a culture of accountability, collaboration, and continuous improvement.
Strategic Customer Success
* Serve as the executive sponsor for key iLottery accounts and vendor partnerships.
* Drive strategic alignment between customer goals and internal delivery capabilities.
* Oversee the development and execution of joint success plans with customers.
Operational Oversight
* Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.
* Monitor and improve service level performance, issue resolution, and customer satisfaction.
* Lead cross-functional initiatives to optimize account operations and support scalability.
Contract & Compliance Management
* Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.
* Partner with legal and finance teams to handle risk and ensure contractual integrity.
Market Strategy & Growth
* Analyze market trends and customer feedback to inform strategic decisions.
* Find opportunities for expansion, upsell, and innovation within existing accounts.
* Collaborate with product and marketing teams to align offerings with customer needs.
Executive Reporting & Insights
* Provide regular updates to executive leadership on account health, risks, and opportunities.
* Deliver actionable insights based on performance data, customer feedback, and market intelligence.
*What We're Looking For*
* Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
* 15+ years of experience in account management, customer success, or operations leadership.
* 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.
* Consistent record of leading large teams and handling complex customer relationships.
* Strong critical thinking, negotiation, and communication skills.
* Deep understanding of contract management, SLAs, and regulatory environments.
* Ability to travel as needed across North America.
* Executive presence with the ability to influence senior partners.
* Passion for customer success and operational excellence.
* Experience working with government or public sector clients.
* Familiarity with digital gaming platforms and emerging technologies.
Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.
*Философия на възнаграждението* Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.
В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.
Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.
Keep Calm and waka waka...
