Las Vegas, United States
United States
Not specified
ASAP
08/10/2026
Not specified
Permanent | Full Time
No
At Aristocrat, we believe in encouraging a collaborative and inclusive environment where every team member feels appreciated and empowered to support our mission of bringing happiness to life through play. As the P&C Knowledge Management Specialist, you will have a crucial role in delivering flawless service within our People & Culture (P&C) operations. This is an outstanding chance to join a world-class team and contribute significantly to our ambitious goals for operational excellence. In this position, you will be key to maintaining and improving our P&C service delivery processes. You will collaborate closely with internal teams and external partners to implement projects and initiatives successfully.
*What You'll Do*
* Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.
* Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.
* Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).
* Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.
* Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.
* Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.
* Help maintain consistency and standardization across processes, raising issues or risks as needed.
* Support compliance and reporting efforts within the Service Delivery team.
*What We're Looking For*
* Bachelor’s degree or equivalent experience.
* 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.
* Hands-on experience with requirements gathering, documentation, and process support.
* Experience supporting testing, system updates, or operational implementations.
* Strong organizational skills and ability to manage multiple tasks in a structured environment.
* Ability to work independently with minimal day-to-day direction.
* Strong attention to detail and process adherence.
* Experience with ServiceNow or similar platforms.
* Experience supporting Tiered service delivery models (Tier 1–3).
* Exposure to HR systems or case management tools.
Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.
*Философия на възнаграждението* Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.
В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.
Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.
Keep Calm and waka waka...
