Tulsa, United States
United States
Not specified
ASAP
08/10/2026
Not specified
Permanent | Full Time
No
*Customer Success Specialist *
At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!
What You'll Do
* Support customer onboarding, product implementation, and user enablement activities.
* Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
* Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
* Support onsite customer projects in collaboration with Project Management.
* Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
* Provide product expertise and mentorship to customers and internal collaborators.
* Partner with internal teams to address customer needs and support customer retention efforts.
* Gather customer feedback and communicate improvement opportunities to Product teams.
* Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
* Advance critical customer issues and coordinate resolution efforts across internal teams.
* Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
* Monitor industry trends and incorporate guidelines into customer success strategies.
* Perform other duties as assigned.
What We're Looking For
* 3+ years of experience in a customer-facing role, preferably in customer success or support.
* Previous Casino/Gaming Systems Industry Experience is required.
* Strong communication and interpersonal skills.
* Proven ability to manage multiple tasks and priorities.
* Experience with CRM systems and customer data management.
* Ability to travel up to 50%, including occasional international travel.
* A proactive approach to problem-solving and keen attention to detail.
* Ability to work both independently and collaboratively in a fast-paced environment.
* Strong analytical abilities with the capability to analyze customer usage data.
* A passion for gaming and a dedication to improving customer experiences.
* A Bachelor's degree in a related field or equivalent experience is preferred but not required.
Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.
*Философия на възнаграждението* Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.
В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.
Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.
Keep Calm and waka waka...
